To Register or Not to register...Probably Not with them.
Written: Oct 09 '00
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Product Rating:
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Pros: Easy to use, Initially.
Cons: Horrific customer service and poor customer service skills
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| johnathonm's Full Review: Register.com |
Register.com a domain name registration service, their service in theory takes all the hard work out registering a domain. That is the theory at least. I used their service to purchase a domain this summer and let me tell you…it was a big mistake.
Register.com comes across at first as a pretty easy to user service. Simply enter your domain, fill out your information and give them your credit card number, that is it. However, it has been my experience that their customer service is atrocious.
I purchased my domain in June, unlike registering directly with networksoloutions, as I used to do in the past, I used register.com. I never received confirmation that I had purchased my domain, no email to say I had it, I had to do a whois look up and a few days later; I finally saw that I owned the domain.
I proceeded to contact register.com to discuss the situation of making changes to the hosting, updating the DNS info and correcting a typo in the whois info. A service designed to work over the web should really not have a paper based service, however in order to make a correction they required me to print out and fax or mail them back a form, really dark age. I expected them to simply allow me to email them the changes or do it over the phone, well forget that.
Quite simply put, a web-based corporation should NOT deal in paper, register.com does not have a brick and mortar establishment, and as a result, they should be digital. I advise you to use Network solutions for registering a domain; they are quite simply the most reliable, most user-friendly and by and large friendly registrar on the net.
Bottom Line, use networksoloutions.com, save yourself the headache.
Recommended:
No
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Epinions.com ID:
johnathonm
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Member: Johnathon M.
Location: Southern NJ
Reviews written: 19
Trusted by: 8 members
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