Computer salesmen ~ Do they know what they're talking about?
Jun 14 '00
Note: This opinion was recently moved to this catagory from Miscellaneous reviews. My only reasons for doing this is that I believe this opinion will help people looking for their first computer and it was not being seen in miscellaneous reviews. Thank you.
Before I begin, I would like to list a few of my credentials so that you know where I get my information. First and foremost, I have been building computers for the last eight years. I build custom computers from my home and also perform upgrades and repairs. I was a sales associate for CompUSA for 1 year. I am now working as a computer technician for Best Buy as well as running my home computer business.
With that said, I would like to address the topic of computer sales persons. Many people, especially first time buyers, are wary of sales people when shopping for a computer. Computers are frightening to first time buyers and rightly so. There are so many brands and types and speeds that all the specifications can be quite overwhelming. The sales person's job is to guide the shopper to the correct system to fit their needs. This is most important to first time buyers and people who generally don't know much about computers.
Now, recently I have read many reviews in the computer catagory that would tell you to never listen to a salesman. This is absolutely BAD information, especially for first time buyers and people who know very little about computers. Instead of ignoring the suggestions of a sales person, I recommend finding a sales person you feel comfortable talking with and let them help you. I helped many confused, and obviously frightened, first time buyers as a sales associate during my employment with CompUSA.
I also ran into some first time buyers who had been told, "Don't pay attention to the salesman," and these people many times would end up buying a system that was either not adequate for their needs or way over what they needed and subsequently would return their computer. Many times when these customers would make a return, they would seek me out for help in finding them the right system for their needs.
So to wrap this up my suggestion is to pay close attention to what the salesman says and ask many questions. If you think your salesman is trying to pull one over on you, ask for a different salesman (you have every right to do this and I strongly suggest it), but by all means listen to what they say. Most sales people these days are not commissioned and they do not make any money from the sale. Therefor they are not trying to get you to buy the most expensive computer because it makes no difference to them money-wise. I hope this gets read by all the first time buyers out there and always remember to never take your checkbook the first time you go shopping for a computer.
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