Dell missed the target on this one
Written: Jul 17 '00
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Pros: not many
Cons: Unreliable
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| dbdrivdahl's Full Review: Dell Latitude Cpi A400XT |
As a computer support technician at a university that has a contract with Dell, I have had my hands on many of these notebooks, so I have a pretty good idea of what problems they have. First of all, Dell has shipped these with bad ram. I think they have fixed this problems but there are plenty more where that came from. On our last order of 12 latitudes, five or six had to go back right out of the box. There were a couple of bad hard drives, some bad ram, a bad motherboard or two and a couple of bad LCD screens. Failure in general is fairly common on these notebooks.
At first, with the Latitude CP model, Dell was providing excellent support, but that started to slip as time went on. Now it has become a major ordeal to get the stuff fixed. There are long hold times and when you get ahold of some one, they make you go through all of the steps that led you to think there was a problem with the hardware.
If I were in the market for a notebook I would spend the extra few bucks and buy a Toshiba or an IBM.
Recommended:
No
Amount Paid (US$): 2400
Operating System: Windows
Processor: Intel Pentium II
Processor speed: 501-600
Screen Size: 14"
RAM: 128
Internal Storage: CD-ROM
Hard Drive (GB): 9-12
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dbdrivdahl
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Reviews written: 6
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