I also got a deal on my scanner. It came with my computer as a "throw in". The salesman handed me a $50 rebate coupon for something that didn't add to my purchase price. My husband and I were not really actively shopping for a scanner, so this was a plus.

I excitedly unpacked my scanner. I just LOVE new electronics. But...OH, NO! The hinge on the lid was already broken. Unlike eyestar, I didn't even get a chance to break it myself! I really wasn't worried, I knew I could probably count on customer service to replace my "flipped lid". On to the next step.

I continued with connecting it up on my desk. It was easy and it looked good up there, too. Slimscan, alright!

Next, I inserted my CD to start the installation procedure...well, is it going to go, or what? OH, NO! The CD is too LIGHT for my drive to detect it being there. I promptly visited Microtek's web site, located my product, emailed their customer service department and gave them my name, address, product serial number and email address, too. I outlined my problem with the CD. It was late in the afternoon, so I figured I would have to wait a couple of days to receive my replacement CD.

I received a confirmation email almost immediately that my CD was on it's way. When I rolled out of bed the next morning, the air delivery guy was knocking at my door with my replacement CD. I thought, now that's service!

The rest of my install was easy. There was enough software for a person to actually make a choice in what they would prefer to use, not just one to make it work.

Now, with that finished, I was ready to tackle the lid replacement. I emailed customer service again and they promptly replied with instructions to call this number to make arrangements to get a new lid. I made the call and didn't get shuffled from one person to another. The lady that answered my call actually courteously assisted me herself. I was to fax their department with a copy of my invoice, and I would also include a copy of the email with my personal information and previous contact with customer service personnel, to give them some background.

Well, I had a problem. After I got off the phone, I scanned my invoice into the computer, then I could fax it! That's what I got for thinking. I have a new Compaq computer and the modem does not come with a fax program. I hadn't had time to download a fax program, yet, and I wasn't going to go through that, just to do this. Where there is a WILL, there has got to be a WAY.

By this time, I thought, if their customer service is so good, if I email a copy of this invoice to them, surely they could get it to where it needed to be. I composed an email, told them I couldn't get my fax to work, but that I would be so appreciative if they could help get this invoice to the right person for me, attached the file with the invoice and sent it.

I received an email from Harry at Microtek the same day. He advised me that they had received the invoice with no problem and he would make sure to send out the replacement lid by the end of the week. It was Tuesday. He wrote me another email advising it had been sent. By Thursday, I had my lid. I emailed Harry back and thanked him for the quick, courteous manner with which the matter was handled.

Overall, I am pleased with this scanner. I am more pleased with the professional, courteous, and timely manner with which they handled my problems. This type of customer-handling is what makes a company great. Without these competent, friendly employees, companies are just companies.



Recommended: Yes

Interface: Parallel