Mindspring

Pros: Good Connection when it is working.
Cons: Long wait for customer service, not reliable.

My contract finally ended on 5/22/2004, I have been with mindspring for the pass 4 years (because if you move within the year in you address you MUST agree for another one year contract if not they will charge you !) the 1 -2 years service was wonderful ...

Pros: As a part of Earthlink, they have access numbers nearly everywhere. Consistently good dial-up.
Cons: Cust. Svc. delays, Don't use their software!

My wife worked for a company that had a corporate Mindspring account for several years. When she ca ...

Pros: Easy to use, efficient and friendly tech support; excellent at informing users on network status
Cons: none where it counts

The Boeing 727 is one of the safest most reliable commercial jet airliners still flying! With almost 40 years of superlative service; but, compared with today’s aircraft, it seems boring and has not been updated.

What’s this have to do with...

Pros: They have a dial up number in my area.
Cons: They overcharge me every month.

When I received a computer as a gift four years ago, I started checking out ISP's. I found out that there were only two ISP's that provided internet access in my area and had local dial up numbers. One was the local phone company whose service is...

Pros: It USED to be fast, reliable, affordable, etc.
Cons: It is now the opposite of all of the above

When I signed on as a Mindspring customer three years ago, they were still Mindspring and not yet bought out by Earthlink. They were new and the radio ads I heard were offering free set-up and I, having just moved to the Bay Area and looking for a new...

Pros: No busy signals, great customer service.
Cons: Careful of simultaneous connection charges.

After a search through Netcom, AOL, Bellsouth.net, and a web appliance, I was ready to explode. I had seen the commercials for MindSpring and figured, "What the heck?" So, I cancelled Netcom and signed up with MindSpring. The installation was...

Pros: Not any more
Cons: terrible, incompetent, rude tech support, dropped connections, slow connections, completely unreliable

I also used Mindspring for several years before they merged with Earthlink. I never had problems, always got fast, reliable connections with no busy signals, etc.

Now, every connection I'm lucky enough to get ends up being an unreliable one....

Pros: Reliable connections for the most part
Cons: Service and support have suffered since Earthlink acquired them.

I'm MindSpring's 17th customer. I've been there since the beginning (1994, I believe). I've been there since the days when CEO, Customer Service, Sales & Tech Support was all handled by Charles Brewer. I'd call, he'd answer on the second ring, and run...

Pros: Excellent service (provided by real people), ubiquitous access, reliable
Cons: Sometimes slow, remote email access hard to find through the website

Now owned by Earthlink, Mindspring is a straightforward ISP, with all that entails: @$20/month, subject to lags, but easy to use and good enough if you can't get/don't need/don't want to pay for DSL or cable.

I have used them for about 2...

Pros: Price
Cons: kicked off a lot

A lot of people like mindspring i no but I had so much trouble with it. I would get kicked off all of the time and when that didnt happen I couldnt get on. They do not have enoph #'s for all the people they have. The time I tried calling tech support...

Pros: Nationwide
Cons: No

I have been a Mindspring customer for about 2 years and I could count the number of times it has booted me off on one hand. I never ever get kicked off!!! I travel a lot and it seems like Mindspring always has a local number for me. If I ever have a...

Pros: Quick connections and usually fast service
Cons: Junk email, slowing connections now that DSL is offered

I recently left Mindspring because my husband convinced me we were getting poor customer service and now we both really regret it. I’d been using it for years without many problems. I could almost always get on and never got a busy signal. The...

Pros: A lot of access numbers, easy to order
Cons: a lot of server lag, sprint

Mindspring internet access (I believe Earthlink now) has been a mainstream ISP for quite some time. Very popular amongst the population which probably is why the problems that occur....uhm occur.

Their weak servers (probably sprint servers)...

Pros: Fast access, no busy signals, good tech support, don't have to use their software
Cons: Earthlink "merged" with Mindspring and promptly killed it!

In 1996 I was working at my very first job out of college as a systems analyst/network admin for a small city government agency. A couple of the "higher ups" wanted internet access so we got some modems and the only ISP with a local number......

Pros: Great customer service, web based email
Cons: Slow connection

I have been a Mindspring subscriber since they acquired Sprynet and I have been a very satisfied customer. Whenever I had a problem I could easily call, check the Mindspring Help pages, or go in a live chatroom for tech help. Keep in mind I am a...