What happened to customer service?
Written: May 29 '03
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Pros: Unlimited usage, no contract
Cons: Customer Service, cheap phones, charges for paying cash
The Bottom Line: I feel that this company has good rates, but fails to come through when it really counts!!
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| bigsales's Full Review: Cricket Communications Mobile Phone Service in Sal... |
I do not reside in Salt Lake City or Ogden, but I have used cricket in another area and would like to share my experience with others.
I was first attracted to cricket because of the unlimited minutes. I started a phone with Cricket and gave up my land-line. I used cricket and had no problems (except poor reception when inside). The antenna continuously broke off my phone and many others that I have seen. Cricket would not let me trade my phone in, but offered to let me by a new phone ($100) and I would only have to pay a $25 charge to switch my # to this phone. What a deal!!
Next issue:
My Fiancee and I would always pay over the phone (to avoid a $4 charge for use of a cash payment center). One of the times that we tried paying by credit card the recording said it would not except our debit card. We could not understand since there was plenty of money in the account. We called back and paid with a check over the phone. It accepted our payment and everything was great....until the next day when I notice two payments coming out of our account. I called Cricket to let them know that I was going to put a stop-payment on the check, and let the credit card payment go through. The person on the phone assured me that would be fine.
I soon received a letter in the mail from Tele-check (this is the service cricket uses to take checks) stating that we owe them money for a check that had a stop-payment on it. I called Tele-check and they assured me that cricket could call them to clear it all up. I once again called cricket, and nobody seemed to know what to do. They gave me the # to the corporate office (which by the way is just a recording). After leaving several messages with the corporate office I once again called the customer service center. They informed me that it is an incoming call center only, and that they cannot clear this up with tele-check. A supervisor even insisted it was my own fault that I was in this situation (apparently I should know that even though the automated system said it could not accept a credit card payment at this time it would still charge my checking account). As you can imagine I was livid by this time.
Cricket failed to help me out in this situation even though they showed record of a double payment for the same account. Nobody would return my calls, and the supervisors were plain rude. The final result of this situation: We have to make sure when we write a check that the retailer does not use tele-check or else we suffer the embarrassment of being denied because cricket failed to resolve this situation.
Unfortunately customer service did not seem to be a priority to this company, and they lost my business for good. I switched to AT&T where they seem to pride themselves in customer service, it does not take 10 minutes to speak with a real person, and the rates are actually costing me less money.
All in all I would say the minutes you receive for the money is a good deal, but not at the expense of good customer service!! I now have a home phone again and a cell phone that I can use ANYWHERE!!
Recommended:
No
Amount Paid (US$): $40.00/month
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Epinions.com ID:
bigsales
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Reviews written: 2
Trusted by: 0 members
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