Do not purchase wireless service from Alltel!!!!
Written: Jun 03 '03
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Pros: I have absolutely nothing positive to say about this company.
Cons: The worst customer service ever imaginable.
The Bottom Line: Avoid this company at all cost!!!! Will not return calls or offer any assistance. I spoke with over 20 customer service reps, and my problem is STILL not resolved!!
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| amibeth1's Full Review: General Reviews of Alltel Customer Service |
I have been trying to get clarification on a bill that I received from Alltel for 4 months now. I have spoken with over 20 customer service reps. None of the representatives were able to help me. Three of them took my information to so that a "supervisor could call me." To this day I have received not received any phone call from a supervisor. But of course, I have received several calls from their collections department. I have requested 6 times that they take this bill out of collections because it is IN DISPUTE! They say that they have done so, but the collectors keep calling. I have requested a written breakdown of my bill 6 times now!!! I have yet to receive an itemized statement of these charges. I have worked in a call center before, but I have never experienced anything like this before! If you purchase service from Alltel you will most certainly regret it!
Recommended:
No
Amount Paid (US$): 80.00
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Epinions.com ID:
amibeth1
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Reviews written: 1
Trusted by: 0 members
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