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Member Advice Summary
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Is this even legal?
by patrick860 | Mar 13 '01
The only thing you need to know about CompUSA computers and their store in general is STAY AWAY. You'll buy yourself more headaches than anything elseReturn to opinion
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Its like that everywhere (Reply to this comment)
by Draggar
I used to work for a office supply super store, and we also sold computers.
We'd get the flyers about a week before the sale, and wait for the untis to come in. We'd be lucky if we had 3 at the beginning of the sale and got in 5 more during the week.
Its like that at all the super stores (CompUSA, Best Buy, Staples, Office Max, Office Depot, etc..)
As for the help, I'll agree 100% that it can take a large part of a vacation to find someone to help you, and a lot of the time the help isn't much help at all
Sometimes, a store will offer a bonus (SPIFF) if you sell a certain item. I've seen the sales reps flat out lie to customers just to get that spiff.
I always suggest for people to use their resources and do the research themselves, or have someone they know and trust to get advice form.
great review! I can tell you've helpeda lot of people with it!
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Mar 25 '01
6:32 am PST
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I've heard this story too. (Reply to this comment)
by pshan
I just made a comment for another epinion on this topic that basically said I've heard this story way too many times. While I HAVE actually seen a sale computer available on the shelf, it was the ONLY one available.
I have heard a lot of people who went to buy the sale computer use the "bait and switch" line when complaining to me about them. Honestly, I don't know how they can stay in business, with Best Buy, Gateway, Dell and even Circuit City around.
Personally I don't complain much since I only buy the "free" stuff they advertise. I have about 100 CDR's that I bought for free from there. (except one box of 10 that I forgot to send in the rebate form for.)
Good review.
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Mar 23 '01
8:53 am PST
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You were lucky... (Reply to this comment)
by CASwrite
I made the mistake of buying my first computer from CompUSA. Oh, they were wonderful during the sale. But when I had problems with the computer, they told me they would put me on a waiting list to have it fixed, and that it would probably be two weeks before they could look at it. Since I use the computer to run my business, there was no way I could go for two weeks without a computer. They didn't care when I told them this was urgent.
Someone above was looking out for you when you weren't able to purchase those advertised computers.
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Mar 13 '01
10:43 pm PST
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Yes, it is laziness (Reply to this comment)
by NetDanzr
I was as lazy as you and instead of driving for 10 more minutes, I went to CompUSA for all my computer needs, even though often I had my fights with managers because I've been overcharged or I had to wait because only one of 8 cash registers was open. But ever since they opened BestBuy next door, I don't even think about looking into CompUSA anymore. I fully agree with your review; I could see it happen as I was reading it.
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Mar 13 '01
2:28 pm PST
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while this is definitely a VH review... (Reply to this comment)
by jkkelley
...if I get a vote, I vote for more paragraph breaks. That would make this an easier read--it's already very informative.
jk
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Mar 13 '01
1:41 pm PST
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