We'll send a defective product, and YOU can pay to return it!
Written: Jul 29 '03 (Updated Jul 30 '03)
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The Initial Impression
I used froogle.google.com to find the lowest price. It found the mp3 player that I wanted at Etronics.com for the lowest price with shipping among retailers with acceptable ratings on epinions. Since I went right to the player via froogle, I can't comment on the search or organization of the site. I did read the policies because my mom asked me to pick out and order a player for her, and I needed to make sure I could return it if she doesn't like it. The policies said 30 day return, etc. The checkout process was typical and not burdensome.
Dead on arrival
The mp3 player was dead within minutes of use. It hung up and would not reset, even after removing the battery. Bummer.
The exchange
I emailed etronics and asked them to cross ship since I was going to visit mom soon. I also asked them to have UPS pick up the return with a prepaid pickup. They said ok.
5 days later
I asked Etronics why UPS hasn't come and they said that the customer pays for shipping of defective merchandise. WHAT?!?!
The merchandise is defective, but *I* have to pay for return shipping?
Never have I had to pay for return shipping when the merchandise is defective. I re-read the policies and found that there is a link to an even deeper page on their site which states this policy. So not only did I have to wait an extra week for a unit that actually works, I had to package up the defective unit, take it to the shipper, and pay for shipping.
Conclusion
So they are a decent store, but have an unreasonable return shipping policy.
I would love to embellish this some more, but frankly this was a quick shopping trip online and there is nothing more useful to add (you would get bored ;-)
Take care!
Mark
Recommended:
No
What product did you purchase or try to purchase? MPIO FY100 MP3 Player
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About the Author
Location: Chapel Hill, NC, USA
Reviews written: 23
Trusted by: 3 members
About Me: Discriminating hypershopper. I buy the best products and return the ones I don't love.
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