Best selection...but don't count on ever getting what's advertised!
Written: Aug 23 '03
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J&R.com has everything you could be looking for at usually the cheapest prices on the web. The only problem is, you're never going to get your order.
I shopped last month for the new Bernadette Peters CD Gypsy and the latest Nancy Drew PC title, The Haunted Carousel. I was pleased to find J&R the cheapest place on the Internet for both. I knew Gypsy did not release until near the end of August, and I anticipated a wait on the Nancy Drew game, however most merchants had both in by the third week of August. Unfortunately, J&R did not, nor did they seem to know when they were going to get it.
Finally, Gypsy came in, but they never shipped it to me. Needless to say, I became concerned, so I tried to e-mail customer service to ask what was wrong. Using the e-mail address provided for me at the bottom of my confirmation e-mail, I tried to ask when my items would ship. It was returned as undeliverable. I double-checked the e-mail address. I didn't address it wrong; it was mis-printed on the bottom of their e-mail. This left one recourse: to call customer service.
Customer service uses one of those callbanks that matches your number with your order. It helpfully told me the "correct" e-mail address (which was not the same as the one printed on the correspondence), but I decided I wanted this over with, so I waited in the hold queue for about seven minutes to talk to someone. When I finally got through to a surly-sounding human, she told me my credit card was declined. She never asked for my name, the order number, or any other identifying information, nor did she bother with any of the typical customer-service pleasantries. I found the credit card decline thing odd, since I had never received notice of this. I told her as such. She had an attitude of "oh, well."
At this point, I decided to cancel the order, rather than sort out what went wrong with the credit card. Since I had a human on the phone, even if she sounded inept, I tried to let the representative know that the e-mail address on the official correspondence was wrong. She told me she'd tell "someone" about it in a dismissive way. I'd imagine if the customer service people tell "someone" about things the way customers receive notice, the e-mail address will continue to be misprinted.
Within five minutes of hanging up, I arranged for my items to be sent from another vendor. I used the same credit card, and darned if it didn't go through just fine. Lesson learned: stick with Barnes and Noble.com or Amazon.com for the fastest service with the best customer care, or Playcentric.com if you want it cheap and you don't mind waiting a little longer.
Recommended:
No
What product did you purchase or try to purchase? Never again!
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About the Author
Member: Nicole Jenks
Location: Victorville, CA, USA
Reviews written: 23
Trusted by: 0 members
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