The saga of this watch begins with a lovely birthday gift from my husband. I'd had other (2) timex watches for my running habit in the past and was ready for another one. Hubby purchased it at Target. I really liked some of the changes they had made to the watch and was happy with it.

Features: 100-hour chronograph with lap and split, 8-lap memory recall, 24-hour countdown timer with: countdown/stop (CS), countdown/repeat (CR), alarm, Hourly chime, 12/24 hour time, Month/day/date, INDIGLOŽ night-light, INDIGLOŽ button for display, Water-resistant 100 meters, Stainless steel and black resin band

Anyway, I liked the features and they had changed some things from my last Triathlon style that I liked, too. For example, after you have used one of the modes on the watch other than time, it immediatly scrolled back to the time mode instead of having to go through every mode.

A few weeks before the warranty was out, it started acting funny and would completely reset my watch (time and all) when I used the indiglo button or even bumped it. I took it to Target to see if they could help me. The lady at the watch counter changed the battery and it worked fairly well for a few more weeks (past the warranty, obviously). Then, one day, it beeped REALLY loudly and quit working at all. The display showed 12:00:00 and wouldn't keep time at all. At the time, I sat the watch aside because I was gearing up for vacation. I went on vacation, returned home, and then called their watch repair line (about a month and a half after the Big Beep). I asked about the warranty and the lady I talked to didn't know if they would honor it or not. So, I sent the thing in and explained in a letter that I'd like to know if they would consider it under warranty. I sent my email address and my phone number with it. Several weeks later, I received a package in the mail with a watch that looked pretty nice and worked nice and was the same style as mine and a bill for $20, but no explanation of what was done. I was pretty frustrated. Twenty seemed like a lot to repair my watch that should have worked for much longer than one year.

So, I called the hotline once more. I explained my frustration. The lady that I talked to said that she couldn't explain what they had done to my watch or if it was just new or what. I explained that I was frustrated that I'd not been consulted on whether or not I wanted to spend that kind of money to repair a $34 watch (see my problem here). She said, "So, if I'd told you that they changed a screw, you'd just pay the $20?" Flummoxed, of course, I said, "You mean if you'd lied to me." She said, "But you never would have known and would have been happy with it. Besides, unless you were a watch repairman, you'd never understand it anyway." I couldn't believe it. I'd thought that I could get my watch repaired by someone else for less, which I know that I had done with an older Timex, but she said that NO ONE ELSE is AUTHORIZED to fix my watch. My two options were to pay the $20 or to send the watch back (I said I didn't want to pay shipping but they were willing to do that). OH.. and big consolation, she said that if I sent back my watch, they could send it back to me in it's original condition. I asked how that would be, and she said something to the effect of "we have ways of doing it". I opted for them to ship my watch back and keep it (no thanks for the broken watch). We basically paid $34 for a year of a watch. What a rip off. I feel that the service was not good, nor the quality if it's treated this way for a watch that didn't make it to one year. I know that I should have IMMEDIATELY stopped what I was doing with the rest of my life and gotten that watch in to be repaired before it's one year warranty was up. It's just not always convenient, is it?

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