Negative experience.
Written: Nov 06 '03 (Updated Nov 09 '03)
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I ordered matching long johns for myself and my daughter last September, allowing plenty of time because I wanted to have them for Christmas. I was only ordering in advance because I had had problems the previous years with them running out of stock if I waited till November or December (which is another problem in and of itself). I had no idea at the time that not only would I not get the items by Christmas, but I would never get them at all. Around mid October I got a delay notice because they were backordered till November--followed by a delay till December--followed by a delay till January--followed by a cancellation (due to federal law, they said). My daughter's came quickly--it was mine I waited on. After all this ordeal, I was pretty annoyed, but I was even more annoyed because I simply wanted the merchandise, and after ordering months in advance I expected to get it.
Customer service is pretty important to me at times like this, and all I want from the store is some gesture that they care about my business and care about maintaining my status as a buying customer. After all, you only really notice how much a store is willing to do for you when things are going wrong. Hanna Andersson did not make that gesture in the slightest. What did they offer me? A lousy offer to return my daughter's and buy new ones that matched the next year. Pretty lame all around.
I have been happy with the other merchandise I have purchased in the past because it is cute, unique, colorful and well-made. But it is NOT worth all that--especially when you are paying such premium prices for knitware.
Recommended:
No
What product did you purchase or try to purchase? Matching long johns for mother and daughter
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About the Author
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