Need Scratch & Sniff Computer Monitors!
Written: Sep 30 '03
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L’Occitane’s website has a pleasant look & feel. In general, it has all the basic functionalities that allow the customer to browse and purchase products; there isn’t anything spectacular about the site (no special bells & whistles).
GENERAL COMMENTS
The first page you see when you first enter the site is the latest product offerings. Currently it advertises the launch of the New Honey Harvest line. Click on the picture and it will take you directly to the Honey Harvest line, or alternatively, navigate to the other sections of the site.
The major categories on the sites are divided into product types (i.e., fragrance, bath and shower, sun care, etc.) and product ranges (i.e., shea butter, verbena, bonne mere, etc.), which are not as intuitive and will require some further investigation. However, if you know which product range you like, you can go directly to that section of the website and save yourself some time.
Both the product types and product ranges categories have sub-sections that go into more details on the product offerings and descriptions.
PRODUCT SELECTIONS
The site has the entire L’Occitane product lines which means you can buy everything you need on the website and will never need to visit the store. However, shopping online deprives you the sensory experience of visiting the store, testing and smelling the wonderful fragrances of the products. One other bonus of the store is that the sales associates are pretty generous with product samples; I often get a sample from the store before buying the full size products.
Sometimes the online store offers web only specials. If you set up an online account, you will be notified of the various special promotions via email.
ORDERING & SHIPPING
Ordering products are easy to do, point and click and the items are in your shopping basket. You have the option of choosing regular mail or other faster delivery methods. Shipping charges are really reasonable considering those lotions & soaps can be heavy.
If you want to order by telephone, there is a toll free number that you can call to place your order; but that is not available 24 hours a day. The hours of operations are something like 10:00 AM – 7:00 PM EST, and often the hold time is quite long before you get to speak to an order taker. The website is definitely the most efficient way to place an order unless you have some odd request that requires human touch.
You can check the status of your order online but you cannot track your packages, you need to call customer service to get the tracking number. You do receive a detailed email confirmation of your order but you cannot view your invoice online.
CUSTOMER SERVICE
I have never had a problem with the customer service department. There were a couple of times that I needed to cancel an order (you cannot do that on the website, you must call customer service) and the customer service representative was happy to do it without any questions.
Overall, I LOVE L’Occitane products and the website is a great place for me to window shop, learn more about the products and the company; but it will never replace the wonderful fragrances you smell in the stores.
Recommended:
Yes
What product did you purchase or try to purchase? Shea Butter Lotion, Body Wash
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About the Author
Member: Noel C.
Location: New York, NY, USA
Reviews written: 13
Trusted by: 0 members
About Me: Maltese, male, 4 years old. I'm the neighborhood terror.
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