Sprint Mobile Phone Service in New York

Sprint Mobile Phone Service in New York

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Awful in NYC

Apr 18, 2007
Review by  
Rated a Helpful Review
  • User Rating: OK

  • Local Coverage:
  • Plan Flexibility:
  • Customer Service:

Pros:Relatively cheap service.

Cons:Poor reception. Dropped calls. Sometimes calls go straight to voice mail. More.

The Bottom Line: Stay away from Sprint especially in New York.


When I moved to NYC, I got sprint service based on the advice of my brother who has been living in NYC for sometime. I didn't know any better. Now I do.

From the beginning, people I talk to are constantly saying "can you talk louder? I can't hear you." So whenever I am in public speaking on my phone, I am always shouting and I'm sure it appears as if I am arguing with someone. Clearly the reception is anything but "free and clear," but rather "encumbered and garbled," but this is probably a less marketable phrase for Sprint.

Also, many of my calls don't ring when my phone is on and often they go straight to voice mail. I contacted sprint about this problem and they instructed me to go to a Sprint store where they said my phone had failed some sort of software test and they replaced the phone with a refurbished one. Unfortunately, the problem remained.

For calls lasting more than 10-15 minutes, I frequently drop calls. This happens almost every 4th phone call and in Brooklyn and Manhattan.

Now, I do not live in the boonies where these problems may be understandable. I live in Brooklyn! Even from my home, I get only 1-2 bars of reception where I have seen other people with other services get the full 5 bars. This is a complaint I have heard from almost all other current and previous Sprint users. I don't know how the coverage is in other cities, but Sprint is to be avoided in NYC.


Recommend this product? No


Amount Paid (US$): 37


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