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NowOnSale.com

NowOnSale.com
Overall store rating:  Store Rating: 4.5
Reviewed by 686 customers
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Review Summary About the Author

They did the right thing. Their people were genuinely helpful.

Written: Dec 11 '03

Store Rating: 4.0

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Full Review
A short story, I ordered A Philips DVDR 1500 from Nowonsale. The unit did not work properly. I foolishly tried to work thru Philips to resolve the issue. Time consuming to say the least. The end result is I went past my thirty day purchase period with Nowonsale.

So I call them up and explain the situation. Instead of telling me tough luck your past the return period, the gal at the other end of the phone (Faghy I think her name was)said send it in we we will repair it at our expense.

So I send the unit in, and of course the problem I was having would not reproduce itself for the tech. So here I am expecting to get a defective unit back and be out $1100 dollars when Faghy calls me and says they gave me a credit.

Now thats customer service as it should be. They got to keep my money I was allowed to pick something else, a fair bargain I think.

Recommended:
Yes

What product did you purchase or try to purchase? Philips DVDR 1500
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Epinions.com ID:
whatsedoo
Reviews written: 2
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