They cancelled the flight and didn't tell me.
Written: Mar 08 '01
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The Bottom Line
Use a service that cares enough to warn you when a flight is canceled and wants you as a customer, not Travelocity.
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Travelocity caused me to miss rehearsal dinner for a wedding in which I was the maid of honor!
I purchased my tickets on 12/6/00 to the wedding in Mexico taking place on 2/16/00. United Airlines apparently cancelled my flight on 12/16/00 but Travelocity never told me. At the airport, they tried to get me on another flight that day, but couldn't -- I suspect they didn't want to pull the strings necessary to get me on another airline because it would have cost more, so I had to stay on United. My 12 hour trip ended up taking 24 hours -- no free first class upgrades. I got to spend the night in Mexico City, instead of being at the luxury wedding, where hotels, dinner on the beach at sunset, and entertainment by local dancers was already provided and arranged for me. I was the maid of honor, and I wasn't at rehearsal dinner. I didn't arrive at the wedding party until noon the day of the wedding!
This was Travelocity's fault. Every other flight I've had cancelled, someone has called me personally. Initially they claimed they called, they didn't. Then they claimed they sent e-mail, they didn't -- I know definitively because I run the mail server at my company and there are no messages from travelocity, besides the initial receipt when they charged me! Fact is, why would I lie about receiving this notification? I didn't WANT to miss the wedding. Had I heard, I certainly would have done something.
Travelocity caused the bride to be missing her best friend on her wedding night. They caused me incredible inconvenience in travel time, frustration and pain for missing this once in a lifetime event. I ask anyone how they would feel if their or their daughter's maid of honor was (avoidably) missing for rehearsal dinner, an important night in that bride's life at which her best friend was not present. A wedding for which people had flown in from around the world, where entire hotels had been rented for the wedding guests, and elaborate plans made.
Travelocity could not give me that evening back, but I hoped they would try to make it up to me and attempt to keep me as a customer. I was wrong. They offered to pay for my hotel and expenses for the night in Mexico City. Offered! They are responsible for me having to be there, that was *expected*! Their only settlement was to refund me 50% of the tickets. It was as if to say "we are sorry you we're at the wedding, but we don't care if your husband made it" or "we don't care about you as a customer in the future, here's half off what we screwed up for you." Look the tickets were $650 each, and I wanted to pay that because I wanted to go to the wedding. What I asked Travelocity to do was to give us vouchers for 2 round-trip coach international flights (exactly what we had bought) or 2 round-trip 1st class continental flights. The cost to them on these would be roughly the same as what they were offering to refund us, but the customer service message would be entirely different. The message could have been "we are deeply sorry, we want you to continue traveling, and with us."
If they had done this, I would have a completely different story to tell: Travelocity made an error, but they bent over backwards to make it up to me. Instead, I will be telling every one I know and posting on every site available the story of how Travelocity caused me to almost miss the wedding I was in, so don't trust them.
I ASK EVERYONE TO BUY AIRLINE TICKETS ELSEWHERE AND FORWARD A COPY OF YOUR ITINERARY TO Eileen.Reina@travelocity.com and Kathy.M.Kelly@travelocity.com , LETTING THEM KNOW THAT TRAVELOCITY DID NOT GET THEIR BUSINESS BECAUSE OF WHAT HAPPENED TO GAY GILMORE, INVOICE RTNCJR
This problem could have been solved by this company's customer service. Because it was not, thank god for the tools of the internet for people to realize the power to strike back at the unjust corporations.
Recommended:
No
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About the Author
Member: gay gilmore
Reviews written: 1
Trusted by: 0 members
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