I love Webvan, even though it's not perfect
Written: Mar 08 '01
The Bottom Line
Webvan is the best service on the web. The amount of time and trouble I save is well worth the slightly extra cost.
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Webvan, is to me, what the potential of the internet is all about. It saves me time, it has interesting shopping features, and it gets me coming back for more.
Webvan delivers groceries to a number of metropolitan areas including San Francisco, CA where I'm located. Once you sign in, you pick a date to have your groceries delivered. They've expanded the times quite a bit, but the busiest times (5-8pm on weekdays for example) fill up fast.
Shopping on their site occurs in different ways. You can browse categories (like yahoo), use a search feature (like google) or use their "my market" feature. This section has everything that is on sale and everything you've ordered previously from them. It's a great feature if you tend to buy the same items over and over.
I've ordered everything from fresh fish to produce, from meat to cheese. Everything has come well-packaged, fresh and in the size I requested. I will say though, that a few produce items, although looking very good, didn't taste as good as I would have liked, but that could happen to me at a regular grocery store too.
Webvan has always delivered on time, except for once when they were 20 minutes late. The driver was so apologetic that he gave me about 20% off my entire order! How's that for customer service.
I always quickly unload my purchases to make sure they are all there before the driver leaves. This only takes a minute and I've never found them to short me.
Prices are a little higher, maybe 3-5% more than my local grocery store. To me, the convenience is well worth it.
All in all, I love Webvan and hope they continue to grow and become profitable.
Recommended:
Yes
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About the Author
Location: Portland, OR
Reviews written: 7
Trusted by: 2 members
About Me: I'm a researcher and freelance writer by day, and an epinions member by night.
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