The Knife Connection: This place will not slash your wallet!
Dec 31, 2003
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The Knife Connection: This place will not slash your wallet!
I had never heard of The Knife Connection until I set out on a mission. Albeit, I was not on a mission to find a knife, or anything close. But, I did find what I needed here, and I am so pleased that I found this company!
Shopping for a gift for my husband is challenging. We both commute to work together, we eat lunch together virtually every day, and we pretty much do everything together whether it be visiting friends and family or shopping excursions.
We had not shared gifts for the holiday season for a couple of years. We always said, lets save some money and do it after the holidays and get better deals, etc. Well, needless to say, the holidays came and went and we did not want to fight the crazy after the holidays sales.
I was filled with so much joy knowing that with baby, we were going to do the holidays like we had not done in years! I was so excited! That is, until I thought, how in the world am I going to pull this off? So, online shopping I went.
I wanted to make this holiday special and I had no clue where to start. Doing a search on the internet is not easy because you come across some shady businesses if you do not go to the right place. Epinions, believe it or not, did not have this store in their database. So, I felt kind of out on a limb.
I researched the online BBB and some other sites. I ruled out two or three others by the online BBB reports alone. (Thankfully, I checked them out.) Enough of my life, let me tell you about The Knife Connection
What do they have
You can find amazing things here. You can find anything from sunglasses and eyewear to swords, electronics like laser yard measuring devices to lighters, and even kitchen cutlery to gun safes. It is quite an amazing store.
Prices are very competitive. I found the item I was looking for and they had plenty in stock, many varieties to choose from and prices that were about $5 10 below other sites. (Now, mind you, I am purchasing a small ticket item, under $60.00.)
Searching their site was extremely easy. They have the categories nicely laid out along the left edge (as of this writing) and they have a terrific search function.
The telephone number, which is toll-free, is plainly listed at the top of every page while you are shopping. They even offer 24 hour service, 7 days a week! Pretty amazing! I did not have to call them, but I did email them a couple of times to check supply and to ask about a coupon that I forgot when I placed my order online.
Each time, they responded to my email within 2 hours! That, is amazing!
The shopping cart is extremely user friendly and is pretty basic. They do not make it difficult. It is a secure site, cut and dry to giving you the easiest, most user friendly shopping experience that I think you could have, and really, that I have experienced to date.
My order was placed and within minutes I had an email confirming my order. Within 24 hours I had a confirmation of my item shipping along with a routing number to track. They also provided me a link to their website. Once I was at their site, looking at my order details, they have my tracking number linked to the carrier that is providing the delivery service so that I could just click to see the status! Wow, that to me shows concern for their customer. They make me do less work in tracking my order, giving me one heck of a boost in confidence of their service!
I received my order within 2 days of placing it. And, at Christmas time, that says a lot to me about how they handle their orders and their service to the customer!
Shipping and Handling
They are very straight forward here with their pricing. Flat Rate, $6.95 for virtually everything! The only exclusion they list is for gun safes. If you want faster service, you can choose the following: Ground for lower 48 states, $6.95, 3 day select for lower 48 states $12.95, 2nd Day Air, $18.95, Next Day Air, $34.95 and there is an extra $5.00 surcharge for Hawaii when using USPS Priority Mail. Orders, they say, will be shipping at The Knife Connection discretion as to whether they use UPS, FEDEX, AIRBORNE or USPS. These are all regardless of your total order amount.
(With my small sized order, they made a killing on the shipping, especially since the weight on my package could not have been more than a couple of pounds and was just shipped regular mail.
A nice thing for those in the military, they WILL ship to FPO and APO addresses. A lot of places will not do this.
Virginia is currently the only state being assessed their current tax rate.
If you need to make a return, read up on their return policy. It seems pretty standard compared to most other policies that I have seen. You must start by emailing their return department for permission. Which should be pretty simple really, seeing how quickly they responded to my other inquires.
Here is a small selection that might be of interest:
If you wish to return your item without an additional purchase or exchange it can be done within 20 days from shipping. A refund of the purchase price less a 15% restocking will be applied to the credit card used to make the purchase.
No Returns or Exchanges after 20 Days.
A return must be received within 30 days from shipping.
If a package is sent without a Return Authorization Number assigned a 25% restocking fee on top of any other fees will be applied.
There are other criteria as well, but if you come across a return situation here, you would want to review the other items at your discretion.
My only complaint
The offer a section when you place your order to input alternative mailing addresses. I did this, because, as mentioned earlier, my husband and I commute together. Thus, if we pull up to the house and see a package on the doorstep, I did not want him to see what it was or who it was from.
Their shipping area screwed up and shipped it to my house. Fortunately, the package was in a plain brown shipping box, and I was able to get to the box first and hide it from the husband! (I did know about this right away because in my confirmation email they advised where they were going to ship the product. I did not think to email their service department to advise them it was supposed to go to an alternative address, so I do not know if I could have saved myself a little headache that way or not.)
Methods of Payment
You can choose from the following:
Mastercard, Visa, American Express and Discover
On the top100webshops.com site, TheKnifeConnection.com is rated 21. (Now mind you, this is based upon the total number of unique hits made to the sites for the week!
If you make an online purchase from these guys, you should not be disappointed in their service. I certainly know that if I am in the market for anything they sale, I would not be afraid to use them again!
Thanks for spending time with me today!
What product did you purchase or try to purchase? gargoyle sunglasses