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My Nightmare with US Bank Visa Buxx (Reply to this comment)
by shimmelr
Avoid U.S. Bank's Visa Buxx card. Their customer service is virtually non-existent, and their operations side is incompetent. Worse, the two never talk to each other. My daughter's U.S. Bank Visa Buxx card was fraudulently charged with five charges processed in Europe. We live in California and the card was used in California on the same day. US Bank still has not fully credited my account for the full amount although we have cooperated with their every request. Also, they have cut off my access to the account statement and refuse to fax me a hard copy of the statement.
I submitted written complaints the the Bank president, the OCC, the California AG, and Visa USA. And they still can't get it right. As I said to the OCC, I am a lawyer with experience in dealing with these matters. An ordinary consumer with a 9 to 5 job and no legal training would be utterly at their mercy.
For my review of this card, see my review at http://www.epinions.com/content_277355466372.
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Nov 13 '06
7:34 am PST
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