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Sweetwater Online Store
Overall store rating:  Store Rating: 4.5
Reviewed by 38 customers
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Review Summary About the Author

Ordered Roland keyboard - excellent customer service

Written: Feb 10 '04

Store Rating: 5.0

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Full Review
I ordered a keyboard and stand from Sweeetwater.com. I got a phone call the next day (early - my order was placed the night before) to let me know the stand was back-ordered and they wanted to know if I wanted to wait. I didn't - so I got the keyboard in about 3 business days and it didn't work right. So, I emailed them the next day and I got a phone call in 5 minutes about it! I was connected to technical support and he patiently helped me to decide if there was something wrong with it (there was). So, he sent a new one 2 day FedEx and sent a return label for me to ship the old one back! I was very impressed with everything - plus I love the keyboard! Oh, it was free shipping (both times) and they were the cheapest on the web for the keyboard I wanted. They really went out of their way to give me excellent service!

Recommended:
Yes

What product did you purchase or try to purchase? Roland keyboard, stand
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Epinions.com ID:
alayton
Reviews written: 1
Trusted by: 0 members

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