General Reviews of AT&T Customer Service

General Reviews of AT&T Customer Service

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snasta
Epinions.com ID: snasta
Reviews written: 4
Trusted by: 0 members

AT&T Customer Service

Written: Feb 02 '04
  • User Rating: OK
  • Local Coverage:
  • Plan Flexibility:
  • Customer Service:
Pros:Good Coverage
Cons:Awful Service

I just spent over an hour and a half on hold with AT&T Wireless merely to consolidate 4 AT&T Accounts into one so I can pay them with one check. Nope not on hold, this is talking to a representative. First she tells me one of my accounts is ineligible...then she tells me the names don't match so we have to be transferred to another department (there goes another 30 minutes of my life). I've been put on hold 40 times (yes I counted). Not nice hold with calming Muzak either, every five minutes she's back on the line...and I have to say Yes mam I'm still here, do you mind being put on hold (ahem! yes I mind!), thank you, you're welcome. It's insanity. If AT&T Wireless can't take care of something so basic as consolidating accounts you gotta wonder about the rest of their service. Run! Hide! Find another vendor.

http://gadgetguys.blogspot.com/

Recommended: No


Amount Paid (US$): 100

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