I started with AT&T back in Boulder, CO. I lived in a house at 8250 feet and the local store said they were the best provider to go with to get remote service up there. I told them that even if I was in the Batman cave in the center of the earth, I wanted to be able to make a phone call. They recommended the Seimen 46 cell phone with AT&T service. It had all services: CDMA, TDMA, GPRS, analog, whatever. They were sort of right. I received more phone calls and more time passed between dropped calls than when I was on my Verizon phone.

On my cross country drive while moving back to NYC the phone was nearly useless. I would say for the majority of the country from Colorado to NY on Route 80 you will not be able to make a phone call. If you can, it won’t be clear enough to have anything resembling a conversation.

So I finally get to NYC and think, no problem, how can a cell phone not work in NYC of all places? I swear, I could be standing next to an AT&T cell phone tower and the words “can you hear me now?!?!” would escape my lips no less than a dozen times as I dance around hoping to find that single pocket of air where AT&T will actually provide service to their customers. I never found that pocket of air and quite frankly I don’t think it exists anywhere. I paid the $175 penalty or whatever it was and cancelled my contract. I ported my number over to Verizon and have been a happy customer ever since. In every location where I could not make a call (or could barely make a call) on my AT&T phone (my office, my apartment, the entire train ride from Grand Central to Katonah, my parents’ house, inside any bar in NY) – my Verizon phone is usually crystal clear and has a full signal.

AT&T should be embarrassed to take money from their customers for the service they provide (I should say lack of service they provide). And good luck with customer service, I don’t think I ever waited less than 20 minutes to talk to someone and it was usually a much longer wait. I have friends in NYC as well that have AT&T and they have the same problems that I used to have. Luck for them, I let them use my Verizon phone when they need to make an important call and can’t on their phones. Do not walk away from AT&T – RUN!!!


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