Good, if you look over their shoulder
Written: Mar 15 '04
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Pros: Low fees, decent rates, convenient locations, good website.
Cons: Frequent errors, uneven customer service.
The Bottom Line: Recommended if you can devote the time to checking their work and correcting their mistakes; dis-recommended otherwise.
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| fatcat1111's Full Review: Washington Mutual Bank |
I've been a customer of Washington Mutual since 1999 (five years now). While they have good rates and branch availability, I frequently find mistakes in their accounting and transaction processing. Approximately every two to three months I'll find one of the following mistakes:
1. A check was cashed for an amount larger than what I wrote it for (most common, but only takes a phone call to resolve);
2. A voided transaction wasn't credited to my account (most costly, and takes about two months to resolve, after a lot of footwork);
3. The order of transactions will be rearranged so that deposits occur last, even if they went through the previous day (according the my employer, or the government, or whomever is making the deposit).
They'll tell you that all of their systems are automated, that they don't make mistakes, etc., but I have a stack of apology and balance adjustment letters to prove otherwise.
Most of the time these can be resolved easily, especially if you call during bank hours, when the help is friendly. If you call during non-bank hours you get some other group of people (outsourced?) that seem rude, uncaring, and unable to do anything.
So, if you're comfortable tracking every transaction and working through customer service, you'll save money going with Washington Mutual. If you expect the bank to do everything correctly the first time, it will really cost you.
Recommended:
Yes
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Epinions.com ID:
fatcat1111
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Reviews written: 3
Trusted by: 0 members
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