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General Reviews of T-Mobile Customer Service

General Reviews of T-Mobile Customer Service
Overall Rating: Product Rating: 2.0

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Worst Experience ever!!!

Written: Mar 22 '04

Product Rating: Product Rating: 1.0
Local Coverage:  
Plan Flexibility:  
Customer Service:  
Pros: NONE

Cons: Everything
orangehead911's Full Review: General Reviews of T-Mobile Customer Service
I just got off the phone with a T-Mobile Customer Service Supervisor.

I was calling to resolve a mail-in rebate offer that their rebate center refused to honor. Though my approach to the offer was unorthodox, I was promised on several different occasions that the rebate offer was valid and that I qualified for it. I ordered the new phone and submitted the rebate form. To my utter disgust, the rebate request was declined. Not once, but twice.

Of course, T-Mobile customer service, in their ineptitude, is unable to help.

On other occasions I have made requests to the customer service department, with either no or very limited luck. They are not there to serve you, rather only to serve their corporate greed.

Whatever you do, don't get a T-Mobile account ever!!! You will be sorry...

Recommended:
No

Amount Paid (US$): 250
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Epinions.com ID:
orangehead911
Location: San Francisco, CA, USA
Reviews written: 5
Trusted by: 0 members

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