Fujitsu PC Corporation - Not on your side!Apr 26 '01 Write an essay on this topic.
Popular Products in Laptops
The Bottom Line They are decent machines, but the service and support behind them is lacking where others hold up the line and may make a higher price worth paying in some cases.
I have been involved in the purchase and support of notebooks for several corporate environments. Most of my experience is with Compaq, Dell, and IBM. My company purchased about ten Lifebooks (E and S Series) last year. I recommended these products because I have used older Lifebooks with no dislikes and they seemed to offer a good value. The notebooks are stylish and they do perform on par with better known brands. Build quality and engineering still needs to catch up with the likes of the bigger guys though. I had the unfortunate experience of taking apart an E Series because a user who parted ways with my company put a startup password so no other person could use the machine. I couldn't believe how many screws there were and just how shoddy the whole thing was put together. Logic certainly did not prevail in the internal design and being a very experienced hardware technician I luckily was able to figure out what I needed to do. So beyond the technical stuff, the whole reason for me writing this epinion was to warn other people who might be interested in purchasing a Fujitsu notebook about how Fujitsu treats it's customers. The first contact I had with Fujitsu technical support was concerning an S Series notebook that had come preloaded and licensed for Windows 98. Being that this notebook was for a busy CEO and since he was having problems with stability right out of the box I needed to find a way to quickly get this thing running smoothly. Because Windows 98 has a terrible reputation in the stability department I decided to put Windows 2000 on the machine due to it's better reliability matched with good device management. I put Windows 2000 on the machine and everything went smoothly until it came to the DVD-ROM drive (the provided WinDVD would not work). Well the CEO was not going to be happy if he couldn't watch DVDs on long flights so I called up Fujistu technical support and several support people told me that there was nothing they could do and that it was in the hands of the DVD-ROM drive manufacturer. Well for reasons I don't want to go into--that's just lame passing the buck and leaving the customer out in the cold. In other dealings with tech. support, some of the techs. were completely lost and Fujitsu wanted to charge me $250.00 for clearing a CMOS password from a machine!!! I found this to be unacceptable and I don't need to deal any more with this company to figure out that they are way behind other notebook manufacturers when it comes to service and support. Buyer beware!  |
| Read all comments (1)|Write your own comment |
|
Ads by Google
|
