Cons: sub-standard workmansip ,materials, customers service
The Bottom Line: Do not buy from Nissan! Unlike other reputable manufacturers, Nissan Canada do not buy back or exchange new problematic vehicle even after problems are verified by dealer's service department.
Purchasing a new vehicle is supposed to come with peace of mind. My new Nissan 2004 Quest has been like a nightmare that will not go away.
1) Less than one month, the front driver side power window went “dead”. Have to wait for 3weeks to get repaired.
2) Defective Windshield Wiper - there was always a “line” in front on of the windshield after the wiper went over it and we found a “nick” on the wiper, it was replaced. After that, to date it was replaced 3 times and the wiper is still not “hugging” the windshield.
3) Air vents from the roof - they fell out during first week of driving - have to fix it ourselves.
4) Loose seat covers - substandard fabric? poor stitching design???only after 2 months the seat fabric started to sag as though they were used for years. I was original owner of an 11 year-old 㤁 Quest and its seats looked better than my brand new 2004 Quest.
5) Skirt on driver side 2nd row seat - it was left "hanging" due to improper installation, not fixable for do-it-yourselfers, involves taking out the whole seat and reassemble the part that "guides" the skirt.
6) Radio Static - lots of static when listening to all AM stations. It almost felt like the car can detect every minor unevenness on the road; after visiting service department on several occasions and left my van with the shop for 2 days and 2 nights, they found a faulty wire. Problem was fixed after 3 months of enduring intermittent but strong and progressively worse static interference. Problem only appeared after 2 months of purchase, no problem when we first pickup new delivery.
7) The weather stripping partly comes off at driver side between driver door and sliding door - looks pinch, no seal until it was replaced - then happened again even with new stripping installed.
8) DVD player - DVD pops in and out at random. After the van’s engine got turned off, sometimes the DVD would come out and go right back in. Sometimes it stayed out, risking damage to the DVD since it just “sticks out” and “hang” without any tray to hold the DVD for support; A new dvd player was re-installed.
9) Tire pressure light - stayed lit for 3 days over the weekend despite tire pressure checked to indicate all tires' pressure are inflated to spec.
10) Front windows rolled down on it’s own after I locked and left the vehicle ( I never opened the windows, it was subzero temp in our winter months ) – I have on 3 or 4 occasions came back from shopping and found my front windows of my van opened, sometimes half way, sometimes all the way. I called the shop and after checking, was told, found nothing wrong with the wiring and asked that I should bring the van in some other time and have a more thorough check. Someone from Sales recommended I keep the Quest car keys separate from rest of the chain because it is possible the unlock button might accidentally trigger the windows to go down while being pressed inside my pocket. I read the manual and found out this function could be disabled. I brought in my van again and have the remote function disabled. It is still happening now, twice, even I was given the impression and assurance it will not happen again. Nissan Canada and the dealer’s service department are still trying to find out why. I felt unsafe and nervous and paranoid whenever I have to take this vehicle for shopping or work, especially on family outings where I have no choice but park in underground parking. I also can’t leave anything of value in the van in fear they could be target of theft since opened window in an unattended vehicle is obviously an easy target for theft or potential violent crime.
All the above problems and malfunctions occurred within the first 3 months after my new Quest purchase and be either reoccurring or unable to get all of them fixed now that this is into the 5th month I owned this vehicle. The service department claims “we don’t make it(the vehicle), we only repair it. I felt so unsafe with the unpredictable window down problem I tried to negotiate with the dealer and Nissan Canada to buy back this problematic vehicle. The dealer initially said they would buy back, went through the appraisal process and the whole nine yards, giving me the impression they are proceeding with the buyback process, only to come back and tell me it would be Nissan Canada's decision. I contact Nissan Canada and they wrote back and told me it is up to the dealership, not their responsibility, just tossing the ball around and wasting my time. Nissan Canada informed me they are only obligated to fix the malfunctions and problems within their warranty period, buy back is “not an option.” With tax, I almost spent $40,000 on this problematic vehicle. Please don't make the same mistake like I have. Spread the news. Feel free to send this review to links so fellow prospective buyers can be forewarned of the problems and the ill attitude of the “Customers Service” from Nissan. This vehicle was so new at the time of my purchase, most reviews I found in magazines or on the internet comes from untested sources or most likely advertised copy supplied by Nissan Corporation itself.
If you have any doubt about legitimacy of my above review, please write to or call ajax nissan and address to the general manager or service manager. Since I cannot name names or specific e-mail address, it is, however, quite easy to locate the dealer’s website. Alternately, Nissan Canada's customer service manager should be able to give verification, that is, if they choose to respond at all. It took me 2 months before they acknowledged my complaints.
Recommended:
No
Amount Paid (US$): 30,007.50
Condition: New Model Year: 2004 Model and Options: Nissan2004Quest 3.5S w/ DVD option
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