Unreliable at best
Written: May 07 '04 (Updated Mar 21 '05)
|
Product Rating:
|
|
| Reliability: |
 |
|
| Ease of Use: |
 |
|
| Ease of Maintainence (toner/paper change): |
|
|
|
Pros: Good concept, very, very poor product
Cons: Broke after two weeks despite three repairs, and replacement malfunctioned in first month.
|
|
|
| matrixunloaded's Full Review: Royal 15MX Shredder |
I have had the shredder for five weeks, three of which it has been in the repair shop, not once, but twice. It worked for two weeks and has never worked again despite three trips to a repair facility located 15 miles away.
After the first attempted repair, in which the third party authorized repair facility replaced the circuit board, it failed upon my first attempted use.
I returned it again, showed them again it was not working, and left it again. I checked today (another two weeks), and Royal shipped the wrong part to the repair facility.
I suggest you have another shredder handy just to fill in the time that it is in the repair shop.
Also, the quality of the third party repair facility I am using seems to be on the same par "quality-wise" as the shredder.
UPDATE: Royal eventually shipped a replacement unit. After about a month, the automatic cut-off quit working, but I was sick and tired of taking it in multiple times for repairs.
UPDATE 2: I took it back this last week and was told "3 to 5 business days for the parts to be shipped". Royal is a LOSER.
Recommended:
No
Purchase Price (if leased, monthly payment): 140.00
Machine age (Months in use): Five weeks (only has worked two weeks)
|
|
|
|
Epinions.com ID:
matrixunloaded
|
|
Reviews written: 4
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.