AVOID! Bad customer service and average service!
Written: May 19 '04
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Pros: Fair prices...
Cons: Horrible customer service and average service!
The Bottom Line: Go elsewhere!
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| stellablue1979's Full Review: Alltel Mobile Phone Service in Cleveland |
I have been an Alltel customer for six years in Ohio and cannot wait until my contract is up! Over the years, the service has improved somewhat, but I still experience gaps in service and have been charged roaming fees in my own home at least 5 times.
Recently, I renewed my contract and then unexpectedly had to move to southern Ohio. The city is not within Alltel's service area and so they were unable to provide me with a new phone number. Likewise, I had to upgrade my service plan just to use my phone without roaming fees. I would have just cancelled my service, but I was locked into a contract.
I then spoke with an Alltel "Senior Executive" who provided me no reasonable alternatives and spoke to me in a condescending tone. He essentially told me that I had to fulfill my contract, despite the fact that they could not provide me with local service or a new phone number in my area. I then asked the senior executive if he could provide me with a copy of my contract so that I could better understand my rights- he told me that he could not provide me with a copy. He told me to go to my local retail store to see my contract, though the store is three hours away.
Of course, I could have paid the $200 termination fee, but it just seems like a waste considering it is not my fault that Alltel cannot provide me with local service in my area.
Alltel is an average phone provider with below average customer service. Considering how often one's cell-phone needs change, I would suggest going with a company better able to serve these needs.
Recommended:
No
Amount Paid (US$): 60
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Epinions.com ID:
stellablue1979
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Reviews written: 12
Trusted by: 0 members
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