|
|
|
Comment |
Sorted by
Date Written |
Re: DO NOT STAY (Reply to this comment)
by cubmomma
This is SO incredibly interesting. Thank you SO MUCH for taking the time to write this. Just about 5 days ago, even after all my problems with them, I received a "How are we doing" survey in the mail from corporate. I printed up my review, along with all the comments, and sent it all back to them, hard copy. BOY, I WISH I HAD YOUR COMMENTS IN THAT LETTER!!
You might want to contact them via e-mail at:
guest_correspondence@hilton.com
Give them the link to your comments on this review:
http://www.epinions.com/content_143039172228/show_~allcom
I think they'll find it interesting, and who knows, they may even compensate you, but don't hold your breath.
Next time you want fun on the 4th, go to the Portofino Hotel in Redondo Beach. See my review on this place at: http://www.epinions.com/content_146574839428
~~Sherri
|
Jul 12 '04
4:19 pm PDT
|
|
DO NOT STAY (Reply to this comment)
by thomasbo
We've stayed in Hermosa before so I wanted to invite my family members this 4th of July. So I booked rooms at the Hampton Inn and the Holiday Inn same kind of rooms 1 room with a king or queen and the other room with 2 queens. I booked these rooms on the 3rd of June I was told by the person at the Hampton inn that there was plenty of rooms available. On the website it said it had rooms with balconies so I asked that the rooms face the ocean with balconies, her response was no problem. Also the rooms at Hampton inn are more expensive by about $30.00 per night but money was not the issue. So come the 2nd of July we cancel the Holiday in rooms(big mistake)and take the Hampton inn rooms while arriving that night from Sacramento we check in about 8:00pm we go the room and come to find out it's not the rooms we had booked so I go down talk to the person behind the counter by the name of Sebastian and he tells me the manager told him not to change a thing and if he did it would be his job and he was not willing to risk that for us. So I thought to myself this is not the person I need to be talking to so I waited for the manger Paul to come in. He basically had the same answer but after a few exchanged words he finally said check back every morning for cancellations and we'll get you the rooms you reserved he also apologized for the way Sebastian acted towards us and said he was new and had only worked here a month and that the hotel has a 100% guarantee I said that was great but I would rather have our rooms that we had reserved. So like he said the next morning I checked for rooms he said sorry no cancellations. So I go to the airport pick up my 2 family members check them in go the room and find out that its one King bed no balcony facing the roof of an apartment building. So they finally change it too two queens but now there facing the wall of the building. At this point were just drained from dealing with employees who have no Idea what is going on. So we settle them in to there room go down to have breakfast at IHOP and the lady behind the counter yells to me hey your card got declined. I think to myself thank for the announcement anyhow she say's my cards been declined which was impossible because I planned to use this check card for rooms, gas and food for the trip. But sure enough I asked to see were it say's declined but it had 4 declined transactions totaling different amounts so I give the lady behind the counter a new credit card but after walking away I look back to see her smirk to the other person standing next to her and start laughing a talking in Spanish. It wasn’t just me my family saw this as well and commented to me about it. So at that point I knew something fishy was going on. I tried to call the bank but because it was the 4th of July weekend there was no one there until Tuesday the 6th. So the weekend had to be put on a credit card instead of paying with my check card.
Then on the fourth of July after being out all day we come back to the hotel to change clothing but there is no parking because people are parking in the hotel lot and walking to the pier. So I asked the manager on duty what do you do with cars with out the paring permits in he parking lot Keep in mind the permits that the hotel gave us before we checked in says at the bottom in big letters "CAR WITH NO PERMIT WILL BE TOWED AT CAR OWNERS EXPENSE" well this is not the case so really this piece of paper is useless. So I asked the acting manager behind the counter if this apply's he says it's to much of a hassle we only tow if there double parked or taking up two spaces I say well there's cars out there taking up two spaces he says oh well its not my problem it would be to much hassle. He's say's complain to Pat the general manager that’s what he gets paid the big bucks for. At this point im at a loss for words I drive park across the street on the Pacific Coast Highway and then think to my self that this is crazy first off trying to make it across the PCH in the first place is nuts and second why am doing this just because this employees to lazy to do his. So I come back to the hotel and wait for someone to leave (15 minutes later) so I can get a spot.
Then the next morning I go to drop my sister of at the airport while coming thru the lobby I notice the employee prying the metal plaque off of the marble countertop with a screwdriver the plaque read "that for any reason if you are not 100% satisfied that you don’t pay no questions asked" this is not word for word but pretty close I ask the lady behind the counter if that still apply even though there taking it off she said "YES" come check out time I ask to speak to Pat, the employee gets Pat I try to explain to Pat the service I received but his wife jumps down my throat and says that there's no way that her employees would do the things that im saying because she trains them her self (not saying much because her attitude was no different than there's) and that if I didn’t like the hotel I should have left and not stayed I tried to explain to her that her employee Paul said to stay and that he would work something out she basically called me a liar to my face and told me to call 1800 Hampton to complain. I was not trying to get into a verbal fight with someone who had no clue on what they were talking about So I leave call customer service and the customer service tells me that there's nothing they can do I would need to talk to the manager at the hotel, well that didn’t help because the manger was the one telling we too bad.
Come Tuesday I call Golden1 to see what the problem was with my card. Golden1 tells me the Hampton Inn placed a hold on my funds totaling $1,195.00 plus they ran my card another 4 time for different amounts all being declined. With this info I called Pat the manager to explain why this was, he said he has no answer but it doesn’t show in his system the hold. So I gave him my bank info to call and verify himself and sure enough the teller told him the same info they were holding the money. I called him back and he still disagreed with me, all he keep talking about was my card being declined but I tried to explain to him my card was declined because his employee decided that he wanted to ruin my vacation. Anyhow I don’t care about the money I probably will never see it again but I will make it my mission to let people know that the Hampton Inn in Hermosa Beach is not the place you want to stay. If I wouldn’t of had another credit card I would of been stranded but I think that's what they were trying to do. I would never recommend this hotel to anyone. If anyone at the Hilton Corp.is reading this I would deffinetly restructure Hampton Inn in Hermosa because you really have huge problems over there...
|
Jul 10 '04
4:30 pm PDT
|
|
Re: Well.... (Reply to this comment)
by adriennefoster,  in Hotels & Travel
That's another thing about big chain hotels. One location represents all of the others. If you have a bad experience at the first one you visit, it can affect your attitude toward the rest of the chain.
Adrienne
|
Jul 06 '04
1:09 pm PDT
|
|
Well.... (Reply to this comment)
by cubmomma
...I am happy to say that I finally received the coupon for a free night at Hampton Inn in the mail today. I won't be adjusting the rating, since I did receive the coupon, but I am still overall disappointed with this chain. I got bad service at the hotel level, then I got lip service at the 800-hampton customer service level, and it took having to go even above that to finally get a coupon that was promised to me.
|
Jun 29 '04
7:21 pm PDT
|
|
Re: Good deed punishment (Reply to this comment)
by cubmomma
PS: Will you consider readjusting your rating if your effort to contact HQ goes unheeded?
Absolutely! I did get a response from a supervisor in Customer Service when I e-mailed them on June 14th, with a copy of the link to this review. She asked me for more info so that she could research the complaint. I gave her the info, and a day later she responded that she talked with William and that he has been asked to "expedite" the free night voucher. It's been a week, and I've still received nothing yet. I'll give it another week, and if I still hear nothing, I'll drop the rating of this hotel.
Thanks so much for the comment and rating, I appreciate it.
~~Sherri
|
Jun 22 '04
7:21 pm PDT
|
|
Re: Nice review. (Reply to this comment)
by cubmomma
Even your less than flattering reviews tend to have a positive glow.
You are right, I do see that. I tend to give the benefit of the doubt in most circumstances. Thanks for your comment and rating, and the good advice on your review of Direct TV.
~~Sherri
|
Jun 22 '04
7:07 pm PDT
|
|
Good deed punishment (Reply to this comment)
by adriennefoster, in Hotels & Travel
If I had been in your place, the cleanliness and location would have earned this hotel a 2-star rating.
Unfortunately, I think the problems you recited are typical of a lot of the big chain hotels. The more people a message has to pump through before it actually comes to the one actually handling it, the more likely there are to be problems. I lost any faith in front desk communication at big chain hotels a long time ago.
Maybe that's one of the reasons I'm growing fonder of B&Bs.
Adrienne
PS: Will you consider readjusting your rating if your effort to contact HQ goes unheeded?
|
Jun 22 '04
1:00 pm PDT
|
|
Re: Re: Hi cubmomma (Reply to this comment)
by PPerky1954
Go Sherri...Go Sherri.... hehe
Good luck.
†
Patricia
|
Jun 14 '04
1:17 pm PDT
|
|
Re: Hi cubmomma (Reply to this comment)
by cubmomma
Patricia -
It is VERY interesting that you suggest that, because I did e-mail the link to William, the 800-Hampton rep. He had given me his e-mail address when I had talked to him. Can you believe I received absolutely no reply?
With your suggestion, though, I think I'll go to Hampton online to get a supervisior's e-mail address, and e-mail the link to them. If I get no reply again, then we know that the fish rots from the head down!
~~Sherri
|
Jun 14 '04
10:25 am PDT
|
|
Hi cubmomma (Reply to this comment)
by PPerky1954
You should email Hampton Inn home office a link to your review. I detest incompetence and they should AT LEAST give you back the difference between the full ocean view room and the 'get a peek at the ocean' view room.
VN review ... I don't think I will be staying at Hampton either, I like efficiency.
†
Patricia
|
Jun 14 '04
1:06 am PDT
|
|
Re: Fantistic job (Reply to this comment)
by cubmomma
Thanks so much, and thanks again for adding the link.
~~Sherri
|
Jun 09 '04
5:26 pm PDT
|
|
Fantistic job (Reply to this comment)
by SurgRN911,  in Hotels & Travel
This is a very informative review. Has all the reader could ask for nice job! Well worth the addition, feel free to hang out in travel any time.
Di
|
Jun 09 '04
5:15 pm PDT
|
|
Re: VH (Reply to this comment)
by cubmomma
Thanks so much Ice, I appreciate the comment...and of course the VH!
~~Sherri
|
Jun 09 '04
7:38 am PDT
|
|
Re: You go girl! (Reply to this comment)
by cubmomma
...unless you were taking notes.
Ginger -
I was :) I knew I would be doing a review on this hotel for e-pinions, so I whipped out the ole pad and pencil. I'm glad I did, because I was able to be very accurate with my facts on my experience.
Thanks so much for your nice comments and the rating.
~~Sherri
|
Jun 09 '04
7:37 am PDT
|
|
VH (Reply to this comment)
by icicleie
Excellent review - informative and very well written.
Well done,
*Ice
|
Jun 09 '04
3:40 am PDT
|
|
You go girl! (Reply to this comment)
by 4paws
Nice review and you have a great memory for detail, unless you were taking notes. I would never remembered all that.
Ginger
|
Jun 09 '04
2:46 am PDT
|
|
|
|
