I called to cancel the contract at the end of its term. I was told, despite their own documentation indicating otherwise, that the contract was invalid. See, I had signed up for a two year agreement in October of 2002 and then changed to a different(1 year)contract in June 2003.

Jason, who was a supervisor, told me that, even though their own records showed the June contract as being valid, it was not and that I would be charged a $150 early cancellation fee if I terminated before October, the conclusion on that original 2 year contract. I explained to Jason that Sprint's own records didn't agree with what he was saying and that, furthermore, Sprint's contract agreement stated that, "for customers changing service plans, the Term begins when the new service plan is selected". Jason said that the contract didn't have to say anything about previous contracts still being in effect and that he was sure, were I to go to court, that the court would find in Sprint's favor.

At this point I was very frustrated. I asked Jason if it was his company's policy to not honor their own contracts and their own documentation indicating expiration points. He said it wasn't important that their documentation indicated the contract expired June 30th, all that mattered was what he was telling me. He then put me on hold for 20 minutes to discuss the matter with the cancellation department. When he came back he said that I was actually fortunate to be in the situation I was in because I should have been signed up for a two year agreement in June 2003 and that Sprint was doing me a favor in letting me out of it, despite records indicating otherwise, in October. I knew it was a lost cause with him so i asked for his id number and explained that I would be in touch with the Better Business Bureau.

I called back later that day and spoke to Rachel. She said what Jason should've said all along, that I shouldn't be responsible for their mistake and she immediately cancelled my service.

I spoke to 3 people that day; Jackie, her supervisor Jason, and later Rachel and spent the better part of 2 hours on the phone. The first two people took the stance that it was my fault for what was happening, were combative, underinformed, and downright rude(in Jason's case). Sprint has already lost my business and I will absolutely not recommend them.

Recommended:
No

Amount Paid (US$): 55/month