Steve Madden Online- Decent Shoes, Horrible Service
Written: Jul 03 '04
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Steve Madden has some nice shoes, but their online service is horrible. I ordered a pair of shoes, got an e-mail confirmation the next day saying that they had been shipped, and a week later I received a letter telling me that the credit card I had used had been declined. When I called to reorder them, they were out of stock. My question is, if my credit card was declined- why did they send me an e-mail saying my shoes had been sent? If they had sent an e-mail telling me my credit card had been declined then I could have reordered them while they were still in. Needless to say Steve Madden will not be getting my business anymore.
Recommended:
No
What product did you purchase or try to purchase? shoes
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