Wouldn't recommend it to anyone
Written: Jul 05 '04
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Pros: Honestly I cannot think of ONE!
Cons: Poor Quality, NO support, Company knows of the problems!
The Bottom Line: Don't waste your money buying this product or any of ECS desknotes!
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| katkanuck's Full Review: EliteGroup A928 I-Buddie (ecs desknote 928) PC Not... |
Hello:
Garbage I tell ya, put it out on trash day. I've owned a A928 ECS iBuddie 4 since November 2002 and I've spent more money on fixing it then I've actually used it. I've gone through 3 AC Adapters at $95.00 Canadian a pop... 3 battery plugs at $25.00 Canadian a pop that have all melted...and still the piece o' crap, heats up, burns/melts anything that touches it. My system overheats within 1 minute of it being turned on and you can smell the rubber melting after 60 seconds (I kid you not!!!)
There is ABSOLUTELY no SUPPORT from a dealer (who shouldn't be responsible for this as it is a FLAW with these units) and don't count on writing in for Technical support at Support@ecsusa.com as this is the standard reply you will get on any issue.
Dear Valued ECS customer,
Please contact your vendor for servicing since the adapter melting could be a heat related issue; some of the components on the power cord supply circuitry might have been damaged. Since you have emailed ECSUSA Technical Support Department, we are here to help you with any technical problem. We do not provide repair services, sales, warranty and RMA (Returned Merchandise Authorization).
It is your responsibility to contact your vendor if you are looking for repair or RMA.
Otherwise, for DeskNote and Notebook products on repair services, sales, warranty, RMA and replacement part, please visit http://www.desknote.net/eSale/serviceCenter.cfm,
http://www.desknote.net/eSale/ or email to DNadmin@desknote.net.
I figure if I bought a brand new car from Ford let's say and they KNEW of a problem in the making of the car, they at least have the dignity to write to their customers, tell them of the problem and get them to call in for recall for this or that and how to go about getting the problem solved correctly (EVEN AFTER WARRANTY IS UP) so why shouldn't computer Manufacturers be held to the same rules.
I will NEVER, let me repeat that, NEVER recommend any ECS product to anyone! PERIOD! They are garbage! ECS support by phone, by e-mail, by letter...falls on deaf ears! Why bother.
If anyone out there is having the same problems a bunch of us from PC review.com are looking into filing a suit against ECS. Take a gander at the review at PC Review as you are NOT alone!
Recommended:
No
Amount Paid (US$): 2175.00 CDN
Operating System: Windows
Processor: Other
Processor speed: over 1000
Screen Size: Greater than 15 inches
RAM: 256
Internal Storage: CD-RW and DVD
Hard Drive (GB): 13-20
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Epinions.com ID:
katkanuck
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Reviews written: 1
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