Kudos to Binoculars.com!
Written: Jul 17 '04
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I am absolutely delighted by the customer service I have received from Binoculars.com. Please read on. I placed an order in February and received an almost immediate email confirmation of the order. I paid no freight or sales tax. I had my binoculars on my door step in perfect condition within three days. The only problem that I had was that a $50 mail in rebate for the binoculars showed on their website. When I downloaded the forms I found that the rebate offer had expired, so I never got the money. Imagine my surprise a few days ago when I received a totally unexpected email from Chris at Binoculars.com. Chris had just learned of my situation and sent me first an apology and secondly an offer to make good on the rebate amount directly from Binoculars.com. I am impressed by the integrity, concern for their reputation, and commitment to the customer that this demonstrates. Would I recommend Binoculars.com? I already have. I am a sales trainer for a large company, and I use Chris's action as the example of how we should treat our own customers. I would be a repeat customer of Binoculars.com without hesitation.
Recommended:
Yes
What product did you purchase or try to purchase? Canon 10 X 30 IS
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cafepolier
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Reviews written: 1
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