Epinions.com 
Join Epinions | Learn More! | Sign In   
           
Home > Electronics > Cellular Phone Service > General Reviews of T-Mobile Customer Service
General Reviews of T-Mobile Customer Service

General Reviews of T-Mobile Customer Service
Overall Rating: Product Rating: 2.0

Compare Prices Read Reviews (119) View Details Write a Review
<< Back to All Reviews About the Author

Never met meaner Customer Service people anywhere

Written: Jul 19 '04

Product Rating: Product Rating: 1.0
Local Coverage:  
Plan Flexibility:  
Customer Service:  
Pros: Quality tech.

Cons: MEAN customer service. High price. Bad reception. Dropped calls.
besenber's Full Review: General Reviews of T-Mobile Customer Service
This has to be the meanest and nastiest customer service call center in the world. Both times I called, I have been whipped by an evil tongue.

On 5.29.04, I was mistakenly charged for a series of downloads to my phone and when I called to correct the error, I was insulted, judged and treated like a child.

I was told that since the charges were on my bill, they must be correct. The manager, #111348, refused to verify the charges, explain how the charges were made or even consider removing the charges.

In fact, I was told by this supervisory agent that I would have to write to customer service to request a correction. So what is the point of calling customer service?

Apparently at T-mobile, it is to get yelled at for theraputive purposes. Save your money, go to someone else.

Recommended:
No

Amount Paid (US$): 39.99
Comments on this Review
Write the first comment on this review!
Epinions.com ID:
besenber
Reviews written: 4
Trusted by: 0 members

<< Return to top
<< Back to All Reviews





Subscribe to More Reviews on Cellular Phone Service
Get the RSS Feed: - Add to My Yahoo!: Add to My Yahoo! - Add to Google Homepage: Add to Google

Subscribe to besenber's Reviews:
Get the RSS Feed: - Add to My Yahoo!: Add to My Yahoo! - Add to Google Homepage: Add to Google

Help | Member Center | Message Boards | Site Rules | User Agreement | Privacy Policy | Site Index | Topic Index  
About Epinions | Careers | Contact Epinions | Advertising  

Epinions | Shopping.com | Rent.com | Free Classifieds | Price Comparison UK

Shopping.com Network © 1999-2009 Shopping.com, Inc. Trademark Notice

Epinions.com periodically updates pricing and product information from third-party sources,
so some information may be slightly out-of-date. You should confirm all information before relying on it.