Customer Service -- NOT!!
Written: Aug 04 '04
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Pros: No contracts, plan flexibility
Cons: TERRIBLE CUSTOMER SERVICE; limited equipment choices; constant billing hassles; inadequate network.
The Bottom Line: Keep looking for other providers. This one is not ready to compete in this business, quite yet!
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| gobucks's Full Review: Cincinnati Bell Wireless Mobile Phone Service in C... |
CBW is the only wireless provider I've ever had, so I have no basis for comparison with other service providers. However, I am now very actively searching for another provider, because CBW customer service ABSOLUTELY STINKS. It's impossible to talk to a live customer service rep, which causes subscribers to have to contact them via e-mail.
Poorly trained and/or overworked reps don't read the messages; reply with "form" responses; and are not empowered to do anything to fix their lousy service.
Check your bills very carefully, because I have had to dispute roaming charges nearly every month.
In addition, it is VERY COSTLY to upgrade to a new phone with more advanced features, because promotions are only available to NEW SUBSCRIBERS -- we long-term customers are relegated to the bottom of the barrel in that we pay full retail prices for new phones -- selection of which is very limited and without many of the modern features available from other service providers.
Icing on the cake -- I understand the company received several complaints from current subscribers unable to take advantage of equipment price promotions. Their fix -- offer a discount via text message to current subscribers. Let's see -- my wife (separate account) received no promotional offer; my account received an offer of $50 off purchase of a new phone; a friend at work received an offer for $75 off purchase of a new phone....GEE I WONDER WHAT OTHER DEALS ARE OUT THERE.
KEEP SHOPPING FOR MORE UP-TO-DATE SERVICE PROVIDERS -- THIS GROUP IS NOT READY TO ENTER THIS BUSINESS, YET!!
Recommended:
No
Amount Paid (US$): $49
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Epinions.com ID:
gobucks
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Reviews written: 1
Trusted by: 0 members
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