If HP put as much effort into software as hardware would be great!
Written: Aug 15 '04 (Updated Aug 15 '04)
|
Product Rating:
|
|
| Ease of Use: |
 |
|
| Paper Handling: |
 |
|
|
Pros: Great printer, fantastic function
Cons: Software, drivers nightmare
|
|
|
| dingerdingdong's Full Review: Hewlett Packard PSC 2510 Thermal Inkjet Multifunc... |
I cannot believe the awful bloated ridiculous software and drivers that come with this machine. I spent 22 of the most frustrating hours on the phone to HP "Support" which is based in India, with consultants who cannot speak English and really don't know much about anything to do with this machine.
At first the only issue I had was how long the installation took and how big the software is. (Service Pack 1 and 2 for Windows XP is smaller!)
Once it was up and running the first time, it was great. Then mysteriously after three days it dropped off the network completely and would not restore.
I completely uninstalled the software and drivers and started again. It installed fine but then a day later, it dropped off again.
This began my journey with HP support. They gave me a firmware fix that was 345MB!! which didn't fix anything.
After 4 weeks and 22 hours, 14 support staff, 4 managers and a partridge in a pear tree, I stuck a network cable in it and its working, albeit not wirelessly. That HP 2510 doesn't know how close it came to being an anchor for my boat.
Recommended:
No
Amount Paid (US$): 456
Operating System: Windows
|
|
|
|
Epinions.com ID:
dingerdingdong
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.