Bizarre Experience
Written: Aug 28 '04 (Updated Aug 28 '04)
- User Rating: Disappointing
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Web page loading time:
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Quality of customer support:
Pros:Good when it's good
Cons:Not worth the insults when things go wrong.
Things worked great with this company until they had major e-mail server problems a few weeks ago. Things were not going well for the company and I posted my concerns on Crystaltech's Customer Service site. The response I got from customer support was insulting and unprofessional. I called them on the phone and found out it was the CEO himself who had posted the response! Heck of a way to deal with your customers. I moved to another hosting company.
Recommended: No
Platform used: Windows NT
Database used: MS-SQL
Main focus of Web site: Publishing/Content
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