Worst Experience EVER!!! AJ Madison lies, Customer Service is rude, Tried to steal my money!
Written: Sep 29 '04
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I ordered a range hood from A J Madison in Aug. When I received it, it was broken. I called immediately to get it exchanged. I was told by customer service that they would get it worked out. One week later, I had heard nothing. I called and they then arranged for UPS to pick it up. I was to be shipped a new unit immediately. UPS picked up the item, and it was shipped back to A J Madison. Almost 2 weeks after they had already received the damaged item, they had still not shipped my replacement. I had called many times and emailed with no response. I finally got in touch and demanded a refund. I was refused. They then sent out another unit. When I received it, it too was damaged. I called immediately, and was told UPS would come pick it up and I would be issued a refund immediately. UPS picked the item up, it was delivered to AJMadison, and I did not receive a refund. It has been a week, I have emailed and called several times and still nothing. I did receive an email today stating that they issued a refund yesterday. If they did in fact issue a refund, it is only because I filed a complaint with the BBB the day before. I would recommend never doing business with this company. Customer service is rude and will lie to cover their behinds. This is the worst online experience I have ever had!
Recommended:
No
What product did you purchase or try to purchase? Zephyr Pyramid Range Hood
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| Response To Review from Merchant |
Re: Worst Experience EVER!!! AJ Madison lies, Customer Service is rude, Tried to steal my money!
Nov 10 '04
We gave the customer full refund.
We only charge the consumer if he is fully satisfied with the shipment.
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