HP's BIG mistake
Written: Oct 13 '04
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Pros: Could not install the software, so I can't say there were any Pros
Cons: The most convoluted excuse for installation software on the planet!
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| justranting's Full Review: Hewlett Packard PSC 2510 Thermal Inkjet Multifunc... |
The HP PSC 2510 comes with the worst excuse for software I've ever seen. Whoever released this product rushed it to market. It is obvious they were not striving for quality, but trying to beat a deadline. Two of us spent 6 hours trying to install this software and could not do it. The HP website has so many places to look for installation error fixes that you don't know what to try first. Nothing we tried got us past the 30% complete installation point before the software crashed and deinstalled. The software design team for this product should be embarrassed to have released it. Combine this with the fact that their consumer help desk response times are horrible, and they are really alienating their customers. HP will find most of these printers returned by highly frustrated consumers. I know it will be a long time before I buy another HP printer, and hardware purchasing is part of my job.
Also note that you can only fax one page at a time with this multifuntion printer. You need to redial with every page you place on the scanner. There is no autofeed feature.
Recommended:
No
Amount Paid (US$): 399.00
Operating System: Windows
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Epinions.com ID:
justranting
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Reviews written: 1
Trusted by: 0 members
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