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General Reviews of T-Mobile Customer Service

General Reviews of T-Mobile Customer Service
Overall Rating: Product Rating: 2.0

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Treat Every Customer the Same

Written: Oct 14 '04

Product Rating: Product Rating: 2.0
Local Coverage:  
Plan Flexibility:  
Pros: Short wait to speak with a representative

Cons: Poor Customer Service Training
liandryn's Full Review: General Reviews of T-Mobile Customer Service
Customer Service needs an overhaul! No individual service just a group of employees with scripted answers for customers. Quote from their representative: We treat every customer the same. This is not a service. I am a six year customer and this is my first time dealing with their employees. I hung up from the conversation believing they do not care, and I have received the same treatment from four different employees within the last two months. I have never been so disappointed in a company's procedures.

Recommended:
No

Amount Paid (US$): 500.00
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Epinions.com ID:
liandryn
Reviews written: 1
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