General Reviews of T-Mobile Customer Service

General Reviews of T-Mobile Customer Service

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jrjackso
Epinions.com ID: jrjackso
Reviews written: 1
Trusted by: 0 members

Customer Service - Poor

Written: Oct 14 '04
Pros:Comparable monthly service costs
Cons:Mis-leading charges for replacement phones.

Very disappointed. Receive different information from different service reps. Replacement costs for phones and are not provided on the website. Instead the "suggested-retail" price (and subsequent rebate price is provided). If you need a replacement phone and do not qualify for the rebate... the price you may is (in my case) upwards of $100.00 over the "Suggested-Retail" price. (They do offer a $45.00 discount if you sign up for another year with them). NO WAY!

Recommended: No


Amount Paid (US$): 166.00 avg m

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