I had a GREAT experience with Costco.com!
Written: Oct 15 '04
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I have just began using the internet to shop. Maybe I am a bit behind time...I don't really know! However Costco.com made my first major online purchase to be a wonderful experience that I would gladly do again.
EASE OF USE:
Although I am new at purchasing oline products, I am, as most of us, pretty comfortable with the internet and moving around on it. Costco.com was one of the easiest sites that I have been on. It was simple as far as attractiveness goes. There were no fancy pictures or designs. The site is mainly white with a blue task/menu bar at the top and a bit of red in some of the letters.
The site also has a great search tool. You can either search by topic (i.e. furniture, home, pharmacy...) or you can type in the product that your looking for in the search box.
FINDING WHAT I WANTED TO SEE:
I purchased a computer, so I went to the site and these are the steps to find my product:
1. Logged onto the Costco.com site
2. Clicked 'computers and peripherals' and this brought me to a page that contained links to desk tops, notebooks, software, networking, monitors, printers, and much more!
3. I clicked the brand of notebook that I wanted and it brought me directly to the product.
4. It listed very clearly a description of the computer that I was looking at. It was very easy to read and scroll down. It also had great, clear pictures of my computer.
That was it! It did not require so many links that I got lost or tired before finding my product. It was simple and comfortable.
*IF YOU WOULD LIKE TO KNOW MORE ABOUT THE COMPUTER I PURCHASED, SEE MY REVIEW :) http://www.epinions.com/content_153566744196
MAKING THE PURCHASE:
Making my purchase was easy. If you have ordered anywhere else on the net, this would be a piece of cake for you. It used the 'cart' experience that I have seen on other sites. This works, by simply placing each product that you click on into a car (like an online shopping cart) and you can look inside this cart as often as you like. You can place stuff in the cart and take stuff out of the cart.
I did have to log into the site in order to use it. That asked for the general information that you always have to give when getting an I.D. for ordering off of a website. I had no problems with the password and sign in name once I registered. The 'cart' experience makes me very comfortable. By using the cart I can make sure that I did not accidentally press the item button twice and order multiple computers! That makes it easy for a new person (remember, if your a regular online buyer on the internet, you might forget the 'tension' that can be there for a new online buyer).
One of the best features about the site, is that they sent me emails each day to help me follow the process of my order (order placed, order shipped, and so on).
SHIPPING:
I am a very anxious buyer. When I make a purchase, I want the results of my purchase quick! Costco.com gave me two choices Express Delivery and regular delivery. The Express delivery (3-4 days I believe) was $10.00 extra. Since the purchase was a new computer, I paid the extra $10.00 and purchased the Express delivery. It came within 2 days! This was faster than the express delivery was supposed to have taken. I don't know if it was due to the location of the Costco warehouse or if it was the delivery company, but I was more than pleased. Don't forget about the emails they send you to help you track your order!
MY CONCLUSION:
I really enjoyed my experience. I will not hesitate in buying something else off of Costco.com. Although I did not actually see or talk to anyone, I felt as if every one was kind and helpful (is that possible?). The service truly was great, even though everyone (Costco workers) were 'behind the scenes' and not visible to me as the buyer.
Recommended:
Yes
What product did you purchase or try to purchase? I bought a computer http://www.epinions.com/content_153566744196
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About the Author
Location: Los Angeles, California, USA
Reviews written: 45
Trusted by: 6 members
About Me: Grad student/Seminary Student in Los Angeles, CA. I am a conservative Christian.
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