Customer service is a joke
Written: Oct 22, 2004 (Updated Oct 22, 2004)
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I used to love overstock.com, right now I am very upset and will never shop there again. There are too many honest companies out there, why should I waste my time with crooks? They refuse to honor their "Best Price Guarantee" policy as posted on their site: I found the same product for $50.00 less at three other sites, so I submitted for a price match credit. The next day they sent me an e-mail that said I will get a $12 credit?!! (Based on their policy it should have been about $35) There was no explanation or other details. I e-mailed back requesting clarification on their "magic math". E-mail correspondence fell into a black hole, so I called customer service, they basically said, "Too bad, we don't care" and invoked their policy is "subject to change without prior notice" clause, right there on the phone! It was a $370 order! If I return it they want a restocking charge of 15% so I'm basically screwed either way (do the math). I have filed a complaint with the BBB and I encourage anyone else who has been cheated by them to do the same: http://69.2.253.251/complaint/new/?from=complaints.bbb.org&bid=2003792 It probably won't amount to anything, but it's about all I can do over such a small amount of money. It simply amazes me that they are willing to lose a regular customer over such a small amount of money instead of keeping their word and honoring their own policy.
Recommended:
No
What product did you purchase or try to purchase? Home Electronics
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| Response To Review from Merchant |
Re: Customer service is a joke
Oct 25, 2004
Dear Customer, I apologize if the price on our site was more than what you have found at a different online retailer, and that your Best Price Guarantee (BPG) request was declined due to not meeting the BPG criteria. I invite you to read our Best Price Guarantee policy. Please click the Quick Help link at the bottom of our homepage and you will be taken to the terms and conditions. I respectfully request that you contact us at ceooffice@overstock.com should you have any further concerns. I hope this experience will not deter you from shopping with us again. I encourage you to look for more great savings posted with us daily. Sincerely, Ryan R. Escalations Specialist Overstock.com
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