Frustration after frustration
Written: Oct 23 '04
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First I sign up for online billing. When I get my first bill in the mail, I think it is just a notice of my charges and forget about it. Then I get a second bill, with charges still left over from the first, even though I already signed up for automatically withdrawls from my bank account. I was only charged 1.50 for a late fee, so I think, "Okay, fine no big deal. I'll take care of it this weekend." Except like two days later I get a notice in the mail that says that if I don't pay up soon, they'll cancel my service and charge me $25 for restarting my services.
So I go on-line and realize I forgot my password. I call customer service, so that I can get someone to reset it. Well, the rep puts me on hold for 30 minutes (which I am sure will show up on my next bill) and then comes back and tells me that the system is down, and won't be up until Monday, so she can't reset the password. Didn't she know that before the 30 minutes of elevator music? Apparently not.
On a side note, I also downloaded a ring tone. In order to download one, it asks you for your phone model or your phone number, so that you only download tones and such that work on your phone.
So when I couldn't get it to work on my phone, I thought, well, I must be doing something wrong. So I sign on to the help files to find out what, only to find out that there is a known issue on my phone - downloaded ring tones can't be set to any profile - and there is no fix available. Now my question is, why did you let me PAY for and download the ring tone? And also shouldn't I have been informed off this when I purchase the phone?
Needless to say I am upset.
Recommended:
No
What product did you purchase or try to purchase? Cell Phone and Plan
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Epinions.com ID:
queequeg22
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Reviews written: 1
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