Epinions.com 
Join Epinions | Learn More! | Sign In   
           
Home > Web Sites & Internet Services > Online Stores & Services > Symantec.com
Symantec.com

Symantec.com
Overall store rating:  Store Rating: 1.5
Reviewed by 17 customers
Write a review
Subscribe to reviews on this store
  View Information
  Read Reviews and Surveys
  Write a Review


Read Review of Symantec.com  
Review Summary About the Author

Technical Support is Terrible.

Written: Oct 23 '04

Store Rating: 1.0

Customer Service:  
Selection:  
On-Time Delivery:  


Full Review
Beware their customer service and tech support is absolutely terrible. It is located in India and between poor language skills and terrible telephone lines.

Long story short: problems with installation. After 5 hours on the phone over 2 days their technical support people determine the CD-ROM is defective and needs to be replaced. That's fine...but another 35 minutes on the phone with their "Customer UnCare" they then asked for $20 for the new CD!!! I don't think so.

Final result was I spoke with a supervisor who is sending it for free, as it should have been in the first place. I hope it works.

Recommended:
No

What product did you purchase or try to purchase? Norton System Works 2005
Comments on this Review
Write the first comment on this review!
Epinions.com ID:
satay
Reviews written: 10
Trusted by: 1 member

Return to top
Back to all reviews





Subscribe to More Reviews on Online Stores & Services
Get the RSS Feed: - Add to My Yahoo!: Add to My Yahoo! - Add to Google Homepage: Add to Google

Subscribe to satay's Reviews:
Get the RSS Feed: - Add to My Yahoo!: Add to My Yahoo! - Add to Google Homepage: Add to Google

Help | Member Center | Message Boards | Site Rules | User Agreement | Privacy Policy | Site Index | Topic Index  
About Epinions | Careers | Contact Epinions | Advertising  

Epinions | Shopping.com | Rent.com | Free Classifieds | Price Comparison UK

Shopping.com Network © 1999-2009 Shopping.com, Inc. Trademark Notice

Epinions.com periodically updates pricing and product information from third-party sources,
so some information may be slightly out-of-date. You should confirm all information before relying on it.