Sears customer service is top-notch!
Written: Dec 07 '04 (Updated Mar 09 '05)
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In November 2004, I ordered a fake Christmas tree from sears.com. The delivery, which should have been in 4-6 business days, took three weeks to get to me and just barely made it in time for Christmas. This was due to a third-party freight company, Demar Logistics, who Sears selected to ship the tree. Demar was delayed on all of their deliveries. Each time I tried to get information from them, their customer service was terrible and their website was literally completely unusable. Throughout this process, I had many communications with Sears.com customer service. Each time I called them, they were very courteous in trying to help me figure out what was going on.
I still had many problems with the freight company. In fact, this review formerly was a complaint about Sears working with third-party freight companies. However, I was recently very impressed when a Sears customer service representative contacted me because of the review and went out of his way to make things right and make sure that I was happy with the resolution.
So, despite the problems I had, I have changed this review to a praising of Sears customer service and their proactiveness in this matter. Thanks Brian B from Sears!
Recommended:
Yes
What product did you purchase or try to purchase? Christmas Tree
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| Response To Review from Merchant |
Response to your feedback
Feb 09 '05
Dear Customer,
Please accept our apology for the delay in receiving your product and difficulty experienced when tracking your order. We would appreciate you emailing your contact information to us at feedback@customerservice.sears.com. We would like the opportunity to discuss the situation with you. Sears appreciates your business and values you as a customer.
Brian B.
Sears Customer Care
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About the Author
Member: Erin Henderson
Location: Denver, CO
Reviews written: 10
Trusted by: 0 members
About Me: Professional writer and Colorado native.
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