T-Mobile Terrible Customer Service Very Poor customer service Harsh and argumentative
Written: Dec 08 '04
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Pros: Free phones, national coverage, Website that works to pay your bill .
Cons: Used to be a good company to deal with. Very harsh with customers
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| ckelly50's Full Review: General Reviews of T-Mobile Customer Service |
I find it hard to believe that T-Mobile would treat their customers with such harshness and disregard.
I have been a T-Mobile customer for about 2 years. That means they have at least $50 a month from me. Well I paid my most recent bill online( as I always do). I was shocked when I found out by a friend that my phone had been shut off. I called T-Mobile and asked them why they didn't text message me or email me- I guess when online I put an incorrect digit for the credit card number!
Their response is "we are under no obiligation to contact your regarding this error" In other words "tough". The phone number was on my resume and I wonder if someone tried to call me.
This is just too much- No way I'm giving my money to T-mobile.
Recommended:
No
Amount Paid (US$): 50.00
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Epinions.com ID:
ckelly50
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Reviews written: 1
Trusted by: 0 members
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