Run Away As Fast As You Can - Very Bad Experience
Written: Jan 10 '05
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
 |
|
| On-Time Delivery: |
 |
|
|
| Full Review |
BEWARE OF COMPUVEST (RENTON, WA) AND THEIR REFUND POLICY ON PRODUCTS
I purchased a Refurbished View Sonic Video Projector from CompuVest ($1,000+)via the Internet in December '04. The projector had a problem with a crooked picture that could not be fixed using the zoom, focus, keystone, or other controls available to the user. I tried to get technical support from CompuVest and they were unable to help me. I told them I wanted to send the unit back and get a refund.
I was given an RMA number and sent it back. As I write this on 1/10/05 I still have not been issued a credit. They said they were waiting for my "ok" to authorize them to deduct a "15% restocking fee" before processing the credit. I of course declined, saying that it was a faulty product and that's why it was being returned. Their contention is that it is not defective, which is flat out untrue. They couldn't help me over the phone and I couldn't solve it on my own so I got an RMA number and sent it back. I feel like I am being strong-armed for $150+ on a defective product. Needless to say, we are headed to court to resolve this issue. I will NEVER buy another product from these people and I will tell everyone I know about the experience I had with them and their attitude toward this problem. Email me at jim_bailey@msn.com and I will forward you their “response” emails to my problem. It will give you a good feel for how you will be dealt with if you have a problem with any of their products.
WARNING:
There are many reviews for CompuVest posted on ResellerRatings.com, going back to 2000. Before you buy from this company, carefully read the "Very Dissatisfied" reviews - there are a lot of them and they are very detailed. See how many of them mention CompuVests's 15% restocking policy (which even applies to defective products and products that were not initially ordered or were substituted for what was ordered). See how many mention the derogatory, argumentative, and even combative attitude of their employees towards their customers and their customer's issues. And finally, see how many question the general business practices of CompuVest. If you take the time read through the 20+ pages of user comments I think you'll save yourself a lot of grief. I wish I had found ResellerRatings.com and thoroughly read the posted comments before I bought my projector from CompuVest.
Recommended:
No
What product did you purchase or try to purchase? View Sonic Refurbished PJ350 Video Projector
|
|
|
|
Epinions.com ID:
jim_bailey
|
|
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.