no service provided and the most unprofessional and horrendous customer service ever
Written: Feb 16 '05
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WOULD NEVER CONSIDER ORDERING FROM MAGSONTHENET AGAIN. yes, my feelings on this are so strong that i needed to use all caps. order problem was a 3yr subscription renewal that i was charged for right away and that never went to the publisher. when i first called magsonthenet (six weeks after placing the order), they said that it would take a few more weeks for it to show up but it had been sent to the publisher. fine. when i called seven months later, the order had still not reached the publisher. where exactly had my money gone? and by this point, i didn't want to deal with waiting anymore.
after not getting any answers (and because i was no longer of the belief that i had to wait longer than i already had), i decided to cancel that order. customer service told me that i should keep on waiting and i disagreed. after a nasty, unprofessional exchange of words i was basically told that i would not be able to get a refund. the reason? customer service cited to their policy, actually repeated to me on the phone: "look, it says 100% customer satisfaction, 90 days risk-free....you're past 90 days so you can't get a refund." further, she said that my order had been sent off and there wasn't anything that she could do for me anyway.
by this time i was shocked and completely surprised by this new development. i hung up with mags, then called and confirmed with the publisher that there was no record at all of my renewal subscription. i called the same customer service representative/supervisor back at mags and told her what i had just learned, that nothing was at the publisher. she just spat at me that she would give me a refund because i wouldn't be patient enough for answers.
i will not do business with this company again. i have received my refund but i wanted to share my experience with others. to me, 90 day risk-free does not mean that i have no right to cancel an order after 90 days. pro-rate whatever you want for something or service already printed/done/provided, but i should not be told that a refund is not possible. to me, this was not a proper way to treat a customer. neither was it a proper business practice (to lie). mags has the obligation to provide the business service advertised, especially when a customer has paid.
Recommended:
No
What product did you purchase or try to purchase? magazine subscription renewal
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Epinions.com ID:
tuttifrutti
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Reviews written: 1
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