VacationstoGo: Prices were inflated after price agreed upon - find a honest agent elsewhere.
Written: Mar 01 '05
| Ease of Ordering: |
 |
|
| Customer Service: |
|
|
| Selection: |
|
|
| On-Time Delivery: |
 |
|
|
| Full Review |
I have just had a terrible, upsetting time tonight with Vacations To Go. I was quoted a price, $400 higher by the way than on the website the night I booked the stateroom. I was told that the stateroom advertised for the lower price was gone. It was for a trip on the QM2. It took a week for the agent to get her act together even though I gave my credit card number and permission to reserve our room days before at the price that was quoted by her over the phone and by e-mail. I was more upset, when the invoice arrived by e-mail. The agent had charged us port fees, even though if you go this very second to their website and look up the QM2 Transatlantic voyage the advertisement reads "one-way airfare included, port charges included." Our agent insisted that we had to pay the port charges, & had upgraded our room at our request, telling us that the price was lower than the price we were quoted; she NEVER told us the price of the upgrade. Yes, this is what she told me last night before the invoice arrived. We were very excited until the invoice arrived and it was $1000 US. more than we agreed upon verbally and in an e-mail from the agent. We had to cancel as we couldn't afford the extra cost that she threw in without our knowledge or permission. This agent was a real mess with her facts. I keep all of my paper work and even though I had written proof of her initial quote she refused to acknowledge it. (I did fax it to her.) We had enough and canceled our trip. It was worth it to know that we can go elsewhere for better service and an honest agent. We have booked 3 cruises and several vacations on on-line sites and have never had a problem such as this one. Don't go there. They are not honest dealers. In fact, their website for the same trip, same ship, same dates was still listed $200 cheaper today than what she quoted us a week ago. She had us paying more even though the cheaper room was available on their website.
Don't go there, save yourself a headache and an empty purse.
Recommended:
No
What product did you purchase or try to purchase? Cruise on QM2
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
View Information
